Key Account Manager - San Francisco, California

Key Account Manager – San Francisco, California

In this role, you will support and grow i Rhythm’s high-volume accounts, nurture long-term customer relationships, and collaborate with Sales, Marketing, Customer Care, and Clinical Operations to drive business outcomes.

Responsibilities

• Strategically partner with the i Rhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activitiesincludingregistration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for i Rhythm internal teams regarding assigned customers.

Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.

• Train customers on the i Rhythm service tools (Zio Suite, My Zio, etc.).
• Act in a timely manner to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow.

Suggest new methods to create efficiencies through improved processes and additional technology.

Leverage i Rhythm regional expertise as necessary.

• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

Qualifications

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in a sales, account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self‑directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C‑level.
• Ability to multi‑task and prioritize in a fast‑paced environment.
• Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
• Exceptionally collaborative, highly responsive, flexible, and adaptive.
• Must be willing to travel to regional and national internal meetings.
• Must be willing to travel 30% or higher depending on the needs of the customer within assigned market.
• Preferred Qualifications
• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

Benefits

• Emotional health support for you and your loved ones.
• Legal / financial / identity theft / pet and child referral assistance.
• Paid parental leave, paid holidays, travel assistance for personal trips and PTO.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Pet insurance discount.
• Unlimited amount of Linked In Learning classes.
• Additional benefits available as part of the employment package.
• Location
• Remote - US
• Estimated Pay Range
• $83,000.00 - $108,000.00

As a part of our core values, we ensure an inclusive workforce.

We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. i Rhythm Technologies, Inc. is an Equal Opportunity Employer.

We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

i Rhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system.

If you need such an accommodation, you may contact taops@irhythmtech. com.

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