Loan Operations Specialist

Loan Operations Specialist – Comprehensive Role As a Loan Operations Specialist – Comprehensive Role, you will be responsible for a wide range of duties spanning onboarding, servicing, payments, and participation loans. Your role will ensure operational excellence, data accuracy, and an exceptional customer experience. Responsibilities Administer the direct input, verification, and ongoing maintenance of loans in the bank’s core operating system. Focus on the accurate onboarding of Commercial, SBA, Participation, and Syndication loans. Ensure records are accurate, complete, and properly retained to meet compliance and regulatory standards. Collaborate with internal team members to validate loan information and provide support for all channels of the loan portfolio. Process loan payments and advances while adhering to internal compliance guidelines. Respond to inquiries from internal and external customers with a thorough understanding of loan structures, documentation, and system operations. Assist in completing recurring tasks, including system updates, payment reconciliations, and monthly reporting. Adapt to changing processes and environments, identifying opportunities to streamline servicing procedures. Share expertise on best practices for Participation and Syndication loans with team members and management. Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization. Support other Loan Operations functions as needed to meet business demands, particularly during peak periods. Develop and assist in implementing plans to identify, source, and execute industry best practices for loan processing and servicing. Qualifications 3-5 years of previous experience within Loan Operations and/or Bank Operations required. Hands‑on experience with onboarding, servicing, Participation/Syndication loans required. Strong knowledge of Commercial, SBA, Participation and Consumer loan operations. Ability to interpret financial reports, legal loan documents, and complex loan structures. Strong customer service focus with excellent verbal and written communication abilities. Proven adaptability in a fast‑paced, dynamic environment. Technology Skills Advanced experience with core banking systems (IBS preferred). Proficiency in Finastra LaserPro, Salesforce, and nCino platforms. Proficient with Microsoft Office Suite. Ability to embrace and leverage AI technology for operational improvements. Availability Flexibility to work extended hours during peak periods (e.g., month‑end, quarter‑end, year‑end). Hybrid work schedule requiring presence in Malvern on key days. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. #J-18808-Ljbffr