Pre-Sales Tech Support Rep V

• Position Title: Pre-sales Solutions Engineer
• Division: Product / Solutions
• Reports to: Alexis Carroll
• Position Description

The Pre-Sales Solution Engineer (SE) will serve as a vital link between IDVerse and its potential clients, playing a key role in driving business growth and customer satisfaction.

As an experienced technical expert, the SE will engage with prospective clients to understand their needs and align our solutions to their specific requirements.

The SE will be instrumental in shaping the implementation process, ensuring a seamless integration of IDVerse’s solutions into client environments.

Must speak and write fluently in Mandarin and English.

This is an APAC focused role.

Key Responsibilities

• Client Engagement and Requirement Analysis
• In conjunction with the Account Executive, collaborate with prospective clients to deeply understand their identity verification needs and challenges.
• Serve as the technical voice in client meetings, effectively communicating the value and capabilities of IDVerse solutions.
• Solution Alignment and Customization
• Align client requirements with the technical aspects of IDVerse’s solutions.
• Define and scope necessary configurations for successful implementation.
• Implementation Guidance and Best Practices
• Provide expert advice on the implementation of IDVerse solutions in client environments.
• Develop and share best practices and methodologies for efficient and effective solution integration.
• Feature Enhancement and Technical Reporting
• Identify and capture new feature requests from clients.
• Prepare technical reports and feed insights into the Go To Market process for continuous product enhancement.
• Collaboration and Internal Alignment
• Act as a liaison between the sales, product, and delivery teams to ensure cohesive efforts and optimal client solutions.
• Participate in cross‑functional teams to support product development, innovation and roll out to Sales teams in training.

Other Duties: Any other requirement deemed necessary by Management.

Skills Required

• Demonstrated experience in customer-facing roles, ideally within scale-up businesses in the software or technology sectors.
• Strong leadership skills with a proven ability to manage teams and foster cross-functional collaboration.
• Excellent communication skills, both written and verbal, along with adeptness in presentations.
• Must speak and write fluently in Mandarin and English. This is an internationally focused role.
• Additional Skills
• Ability to code, and read code in a variety of languages as this is helpful when explaining design patterns and API flows to developers.

Qualifications Required

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Minimum of 3 years of experience in a pre-sales or solution engineering role, preferably in the identity verification or related industry.
• Strong technical acumen with an ability to translate complex concepts to non-technical audiences.
• Proven track record in client engagement and technical consultation.
• Excellent communication, presentation, and interpersonal skills.
• Company Culture Attributes
• Kind and approachable
• Ability to work under pressure and be highly organised
• Clear and fair communicator, both written and verbal
• Ability to build and nurture workable and effective relationships with team members
• Flexible and able to adapt to change
• Clear decision making and problem solving skills
• Proactive and positive attitude

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

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