Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre‑owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre‑owned watch specialist.
CONTEXT We are currently seeking a highly organised and detail‑oriented professional to join our Zurich boutique on a 6‑month fixed‑term contract. This is an exciting opportunity to be part of a fast‑paced, global luxury business where you’ll play a key role in managing the flow of luxury timepieces across our global network.
In this role, you will assist the Showroom and Business Development Manager by supporting daily operations and sales activities. Your responsibilities include managing customer interactions related to sales, part‑exchange, and purchase enquiries through phone, email, chat, and face‑to‑face communication.
You will also oversee warranty claims, manage office supplies, and handle shipping and inventory tasks.
Your primary objective is to deliver exceptional customer experiences while actively contributing to sales conversions.
Our ideal candidate is an excellent communicator, self‑motivated, detail‑oriented, and capable of working independently in a fast‑paced and dynamic environment.
YOUR RESPONSIBILITIES
Support the Online and Business Development Manager in executing sales processes
Manage showroom operations and related projects, including product packaging, delivery coordination, and inventory management
Process warranty claims efficiently
Handle digital operations by responding to customer enquiries, assigning leads to the sales team, and initiating client communicationsRespond effectively and professionally to customer enquiries via phone, email, chat, and face‑to‑face interactions
Manage and nurture team members pipeline of customer enquiries to maximize sales conversion
Assist customers throughout the entire sales, part‑exchange, and purchasing processes, including post‑sales support as needed
Collaborate with internal departments, notably logistics and the service centre
Ensure an exceptional customer experience during showroom visits
Maintain sufficient office supplies and ensure readiness at all times
Ensure strict compliance with company policies, procedures, and safety regulations at all times
YOUR PROFILE
Approximately 2 years of relevant experience in sales and client interactions , preferably in luxury retail or similar high‑end environments
A genuine interest in luxury watches
Experience working with KPIs such as conversion rates, revenue targets, and service levels
Strong organizational and multitasking abilities in a fast‑paced environment
Excellent and proactive communication skills
Self‑sufficient and solution‑oriented with a proactive approach to problem‑solving
Ability to manage ambiguity and adapt effectively to changes
Proficiency with digital tools, particularly Microsoft Teams and related Microsoft applications
Fluent in English; German a strong advantage , other languages a plus
What We Offer
An opportunity to join a
dedicated team
and contribute to the growth and reputation of Watchfinder
Valuable professional experience within the luxury retail industry
Involvement in an exciting new venture in Zurich, interacting with
high‑profile clients
and enhancing our brand
Exposure to a
dynamic and innovative multi‑brand luxury environment
Interaction with international clientele and
opportunities for daily learning
#J-18808-Ljbffr
CONTEXT We are currently seeking a highly organised and detail‑oriented professional to join our Zurich boutique on a 6‑month fixed‑term contract. This is an exciting opportunity to be part of a fast‑paced, global luxury business where you’ll play a key role in managing the flow of luxury timepieces across our global network.
In this role, you will assist the Showroom and Business Development Manager by supporting daily operations and sales activities. Your responsibilities include managing customer interactions related to sales, part‑exchange, and purchase enquiries through phone, email, chat, and face‑to‑face communication.
You will also oversee warranty claims, manage office supplies, and handle shipping and inventory tasks.
Your primary objective is to deliver exceptional customer experiences while actively contributing to sales conversions.
Our ideal candidate is an excellent communicator, self‑motivated, detail‑oriented, and capable of working independently in a fast‑paced and dynamic environment.
YOUR RESPONSIBILITIES
Support the Online and Business Development Manager in executing sales processes
Manage showroom operations and related projects, including product packaging, delivery coordination, and inventory management
Process warranty claims efficiently
Handle digital operations by responding to customer enquiries, assigning leads to the sales team, and initiating client communicationsRespond effectively and professionally to customer enquiries via phone, email, chat, and face‑to‑face interactions
Manage and nurture team members pipeline of customer enquiries to maximize sales conversion
Assist customers throughout the entire sales, part‑exchange, and purchasing processes, including post‑sales support as needed
Collaborate with internal departments, notably logistics and the service centre
Ensure an exceptional customer experience during showroom visits
Maintain sufficient office supplies and ensure readiness at all times
Ensure strict compliance with company policies, procedures, and safety regulations at all times
YOUR PROFILE
Approximately 2 years of relevant experience in sales and client interactions , preferably in luxury retail or similar high‑end environments
A genuine interest in luxury watches
Experience working with KPIs such as conversion rates, revenue targets, and service levels
Strong organizational and multitasking abilities in a fast‑paced environment
Excellent and proactive communication skills
Self‑sufficient and solution‑oriented with a proactive approach to problem‑solving
Ability to manage ambiguity and adapt effectively to changes
Proficiency with digital tools, particularly Microsoft Teams and related Microsoft applications
Fluent in English; German a strong advantage , other languages a plus
What We Offer
An opportunity to join a
dedicated team
and contribute to the growth and reputation of Watchfinder
Valuable professional experience within the luxury retail industry
Involvement in an exciting new venture in Zurich, interacting with
high‑profile clients
and enhancing our brand
Exposure to a
dynamic and innovative multi‑brand luxury environment
Interaction with international clientele and
opportunities for daily learning
#J-18808-Ljbffr
