Senior Business Systems Administrator - IN

Position Overview and Objective

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you’ll help lead the change.

Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.

We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC Market Scape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

We’re looking for a Senior Business Systems Administrator – Specialty – Salesforce to be part of making this happen.

The Senior Business Systems Administrator works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the tool.

This is based on various organization needs that drive improvements in order to enable teams to achieve their strategic business objectives.

We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer, and enhance the system accordingly.

Responsibilities

• Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management.
• Manage new releases of Salesforce and efficiently roll out new features.
• Demonstration of a disciplined change control process.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, etc. within Salesforce.
• Configure and maintain Visualforce pages, Apex code and Lightning Components.
• Configure and maintain Salesforce CPQ environment.
• Create new reporting capabilities and respond to ad-hoc reporting requests as needed.
• Manage all processes that impact / relate to your application, Salesforce.
• Responsible for configuration, design, functionality and end‑user support of the Salesforce application platform.
• Identify production risks and areas for improvement; prioritize, design and facilitate successful implementation and adoption of new processes.
• Responsible for maintaining system security and integrity.
• Knowledge and understanding of all integrations that exist within the tool set and how changes, enhancements and new functionality mesh with and possibly affect the AWN application ecosystem.
• Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management.
• Troubleshoot all outages and produce root cause analysis reports as needed.

Ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows.

• Install new Managed Packages and tools within Salesforce environment.
• Provide technical support and assistance as required to strengthen relationships between Business Applications and primary stakeholders within the internal user community.

Experience and Requirements

We’re looking for someone with experience in

• Strong problem‑solving skills.
• Ability to understand our organization’s business.
• Ability to understand our Business Tool eco‑system.
• Ability to quickly acquire working knowledge of connected business tools is a plus (Gainsight, Marketo, Outreach, etc.).
• Ability to manage individual work efforts as part of Jira Sprint/Release process.
• Collaborative and consultative abilities to work with non‑technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Computer literate and proficient in standard office applications Word, Excel and Outlook.
• Minimum Qualifications
• 7+ years Salesforce administration and/or development experience.
• Salesforce Administrator Certification required.
• Obtainment or pursuit of Salesforce Advanced Administrator Certification or Platform Developer I Certification preferred.
• Experience with Salesforce CPQ.
• Willingness to continue growing through experience and/or study and certification.
• In‑depth knowledge of the standard capabilities of Salesforce.
• Experience with Java Script, Apex, SOQL and HTML.
• Detail oriented and self‑starter with strong written and interpersonal skills.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Ability to work independently, as well as part of a team.
• Working knowledge of the Lead to Book Sales lifecycle within a Saa S company.
• Team player with a positive “can‑do” attitude.
• Working knowledge of SOX compliance and tracking.
• Minimum expectation of a bachelor’s degree or equivalent education/experience.
• Computer literate and proficient in standard office applications Word, Excel and Outlook.
• Environment and Physical Demands
• Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
• If located in a company office, often requires the mobility to physically navigate the space.
• In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
• May include moving or lifting of 25 pounds or less (e. g., office chair, reams of paper).
• Travel Requirements
• Typically 10% or less of business travel.
• On‑Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

If technical, bandwidth, or location‑related challenges occasionally prevent video use, candidates are required to notify us in advance so we can explore appropriate accommodations.

• Security Requirements
• Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.

S. export control laws and regulations, including the Export Administration Regulations (“EAR”).

Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.

S. export control laws and regulations.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.

As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Please let us know if you require any accommodation by emailing recruiting@arcticwolf. com.

View our Hiring Page to learn more about our application process.

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