Are you passionate about shaping how services are designed and delivered in a dynamic technology environment? We’re looking for a Service Transition Manager to lead the coordination and governance of service design and transition activities—ensuring seamless delivery from concept to live operation.
This role sits within our Technology Services function , where you’ll collaborate across teams to deliver high-quality, customer-focused IT services that support the firm’s strategic goals.
What You’ll Be Doing
- Own and lead end-to-end service transition for assigned projects.
- Develop and improve service design frameworks and governance.
- Collaborate with Product Owners, Architects, Engineers, and third-party suppliers to ensure successful service delivery.
- Create and manage Service Design Packages, support models, and transition plans.
- Monitor project performance, manage risks, and ensure quality outcomes.
- Drive continuous improvement and contribute to a people‑first, insight‑driven service culture.
What You’ll Bring
- Strong experience in Service Management (ITIL Foundation minimum).
- Proven ability to manage complex transitions and influence across teams.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Analytical mindset with a passion for customer excellence.
- Experience with ITSM tools (ideally ServiceNow) and modern service management practices.
- Commercial awareness and a calm, decisive approach under pressure.
Why Join Us?
We’re committed to creating a workplace where everyone feels they belong. You’ll be part of a collaborative, forward‑thinking team that values your voice and supports your growth. Here’s what we offer:
- Attractive office location with a team of around 100 people.
- Mostly remote working —flexible coordination with your team.
- Shared parking spots for those who drive in.
- Monthly 6% flex allowance —spend it on wellness, learning, or other perks.
- Daily meal allowance of 8.50 , fully covered.
- Extra days off to recharge and reset.
- Life assurance for peace of mind.
- Up to 20 paid days off for sickness or caring responsibilities.
- Annual performance bonus based on your impact.
- Unlimited LinkedIn Learning access to grow your skills.
- Daily office refreshments to keep you energised.
- Well‑being support through apps and an Employee Assistance Programme.
- Events and workshops throughout the year.
- Opportunities to give back through volunteering and charity initiatives.
Ready to make a meaningful impact in a role that values your expertise and supports your development?
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