Sr. Account Specialist, Consumer & Mortgage

Summary

At FNBO, our employees are the heart of our story—and we’re committed to their success!

Summary of the Job

The Sr.

Account Specialist is responsible for making complex outbound calls to customers who have become delinquent.

The role involves effective conversations with customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while maintaining control of the call and delivering a superior customer experience.

As the Sr.

Account Specialist develops in the role, opportunities exist to expand expertise into Foreclosure, Bankruptcy, and Loss Mitigation processes.

Must reside near FNBO Tower in Omaha, NE (1601 Dodge Street).

• This position requires presence in the office once per week and then twice per week every 4th week for handling any printing or mailing needs.
• About This Role
• Make outbound calls to customers; negotiate payment options to cure complex delinquency; receive and handle inbound customer calls.
• Provide program options, recommendations, and issue resolution service resulting in timely repayment of past due accounts.

Loans are reviewed per investor guidelines and timeframes for loss mitigation resolution.

• Initiate and complete foreclosures per investor guidelines.

Review loans in foreclosure monthly to ensure attorneys meet required actions; complete foreclosure checklists accurately.

• Report delinquency to Fannie Mae, Freddie Mac, Veterans Administration, FHA, etc. Maintain acceptable levels of quality control experience.
• Maintain knowledge of HUD, FNMA, and other investor requirements and implement transactions in accordance with these requirements.
• The Ideal Candidate for This Role
• Bachelor’s degree preferred.
• Industry relevant operations/production experience (collections, mortgage loss mitigation, mortgage foreclosures, etc.).
• Demonstrated knowledge of banking, applicable regulations, and compliance issues.
• Demonstrated ability to manage and coordinate multiple tasks and functions.
• Superior verbal and written communication skills.
• Excellent PC skills.
• Independent worker, self‑starter.
• Ability to multi‑task, prioritize production, and meet multiple overlapping deadlines.
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Base pay range: $37,454.00 – $59,927.00. Final compensation may vary based on experience, education, and skill level.

Work Environment

The role is hybrid, with three days in person and two days remote each week. Work location may change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401(k) with matching contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short‑Term/Long‑Term Disability Insurance
• Equal Opportunity & Belonging

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Application Deadline

All jobs are posted for a minimum of five calendar days. Posting may end earlier based on applicant volume.

• Job number: R‑20260254
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