SVP, Global Alliances

Responsibilities

• Lead the ongoing transformation of Sprinklr's partner ecosystem by establishing a performance-driven operating model focused on revenue impact, pipeline creation, and customer growth.
• Drive a cultural shift across the alliance's organization, reinforcing accountability, measurable outcomes, and strategic partner engagement.
• Develop and execute a partner strategy that aligns investments and resources with the partners most capable of delivering meaningful business results.
• Establish and operationalize a partner-sourced and partner-influenced revenue model, with clear attribution, accountability, and forecasting rigor.
• Embed partners into the full customer lifecycle, from pipeline generation through services delivery and expansion.
• Drive co-sell discipline and execution excellence with Sales, including joint account planning, deal inspection, and governance.
• Define and enforce rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across partner and direct sales motions.
• Scale partner-delivered services capacity to increase attach rates, accelerate time-to-value, and improve gross margins.
• Build and scale industry-specific and solution-based partner plays (e. g., CX, Contact Center, AI-driven insights).
• Drive joint strategies with top partners, including co-innovation, co-marketing funds, and executive alignment.
• Develop and implement partner enablement frameworks including training, certifications, and sales toolkits.
• Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact.
• Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability.
• Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives.
• Collaborate with the Partner Program team to evolve competencies, tiers, and incentives.
• Serve as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement.
• Grow and scale a nascent and immature channel.
• Drive global expansion through regional reseller recruitment and enablement.
• Co-develop joint value propositions and go-to-market strategies with partners.
• Leverage partner insights to inform product innovation and market strategy.
• Ensure rigorous governance, reporting, and communication across the partner ecosystem.
• Develop and execute a service delivery strategy that leverages both internal resources and external partners to maximize customer success and operational efficiency.
• Continuously assess market trends, partner needs, and competitive dynamics to refine strategy.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred
• 15+ years of experience in global partner and alliance leadership within a Saa S or enterprise technology company
• Proven success in building and scaling global partner ecosystems, including SIs, ISVs, cloud platforms, and resellers
• Strong track record of driving revenue growth, customer success, and market expansion through strategic partnerships
• Executive presence with the ability to influence and collaborate across C-level stakeholders
• Deep understanding of partner business models, market dynamics, and enterprise buying cycles
• High energy, resilient, and thrives in fast-paced, high-growth environments
• Outstanding communication and interpersonal skills to lead, collaborate, and influence cross-functional teams and stakeholders
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