About the Role
The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for Demandbase’s B2B SaaS platform. This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform.
The ideal candidate is technically curious, customer-oriented, and eager to grow into a trusted technical advisor role by learning best practices, product capabilities, and customer environments.
Responsibilities
- Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs.
- Assist with customer onboarding, integrations, and configuration activities following established best practices.
- Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution.
- Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption.
- Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering.
- Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity.
- Communicate technical concepts clearly to customers, with support from more senior team members as needed.
- Build product and domain expertise in CRM, marketing automation, and Demandbase integrations.
Qualifications
- 2-4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar.
- Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
- Basic understanding of SaaS concepts, integrations, and data flows.
- Strong problem-solving skills with the ability to follow documented processes and best practices.
- Clear written and verbal communication skills and a willingness to learn how to engage customers effectively.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
Benefits
Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roths options, as well as short-term/long-term disability, life insurance, and other great benefits.
Our Commitment to Diversity, Equity, and Inclusion at Demandbase
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
Compensation
$78K - $116K, offers equity and bonus. The base compensation range for this position for candidates in the San Francisco CA. For all other locations, the base compensation range is based on the primary work location of the candidate as our ranges are location specific. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skillset, years of experience, and depth of experience.
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