Technical Training Specialist - US Remote

• Technical Training Specialist - US Remote
• Company Overview

At Motorola Solutions, we believe that everything starts with our people.

We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere.

We build and connect technologies to help protect people, property and places.

Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end‑user training content across the company’s solutions/product portfolio.

Our training services address the educational needs of our Motorola Solutions customers, partners, and employees, enabling each group to be more efficient, effective, and to meet established business and operational outcomes.

Job Description

Note: This position is qualified for remote work but will have time spent in the Schaumburg, IL, Fort Lauderdale, FL areas, and at customer locations across North America with

50% + of travel.

Overview

This dynamic role will be responsible for delivering North America (NA) technical training classes for customers, partners, and employees.

The person filling this role will primarily provide detailed technical, administrative, and end‑user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem.

They will also provide training recommendations with the Training Consultants during customer planning meetings.

The successful candidate will closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students.

The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.

Key Responsibilities

• Planning, administration, and execution of training events, including testing and maintaining a lab environment.
• Delivering training, developing instructional materials, and administering instructional assessments.
• Working independently and in team environments to prioritize work for accurate and timely execution of deliverables.
• Providing training recommendations with the Training Consultants during customer planning meetings.
• Supporting customers, partners, and employees in using, operating, and maintaining Motorola Solutions products and solutions.

Qualifications

• High School diploma or equivalent.
• 3+ years of technical experience with ASTRO/P25 communication systems.
• Strong knowledge of P25 Systems Integration, practical technical experience, and dissertation of communication systems.
• 3+ years of technical training experience.
• Working knowledge of networking, PCs, and Operating Systems.
• Willing to travel approximately 50%.
• Self‑motivated in both team and solo environments.
• Excellent written and oral communication skills.
• Committed to accuracy and high standards.
• Adept at building strong relationships internally and externally.
• Ability to scope effort and coordinate work to meet internal, external, and project timelines.
• Customer Service focused.
• Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems.
• Ability to act independently to uncover and resolve problems.
• Understanding of how elements form a solution.
• Research and operate cross‑functionally to learn new ideas for innovation.
• Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives.
• Consult with management and peers.
• Associates degree in Adult Education Networking, or similar is preferred.
• Working knowledge of voice communications systems, focusing on Vo IP Dispatch Console, LMR and PBX technology.
• Working knowledge and experience with P25 Communications Systems and subscribers.
• Training Certification or Training Development Experience.
• System Management experience in IP Based Dispatch Consoles.
• Working knowledge of Visio, MS Office, and Google Suite.
• Basic Requirements
• 3+ years of technical experience with communication systems or similar technical experience.
• Legal authorization to work in the U. S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements
• Over 50%
• Relocation
• Domestic
• Position Type

Experienced

Benefits

• Incentive Bonus Plans
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

• Payment Information
• Target
• Base
• Salary

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.

Pay within this range varies and depends on job‑related knowledge, skills, and experience.

The actual offer will be based on the individual candidate.

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