Auf einen Blick
- Aufgaben: Löse komplexe technische Probleme und arbeite direkt mit Kunden und Ingenieuren zusammen.
- Unternehmen: Innovatives Unternehmen im Bereich Cloud-Infrastruktur mit einem dynamischen Team.
- Vorteile: Attraktives Gehalt, flexible Arbeitszeiten und Möglichkeiten zur beruflichen Weiterentwicklung.
- Weitere Informationen: Spannende Herausforderungen und hervorragende Aufstiegschancen in einem schnelllebigen Umfeld.
- Warum dieser Job: Gestalte die Zukunft der Technologie und mache einen echten Unterschied für unsere Kunden.
- Qualifikationen: 2-4 Jahre Erfahrung in technischer Unterstützung oder Infrastrukturrollen erforderlich.
Das prognostizierte Gehalt liegt zwischen 60000 - 80000 € pro Jahr.
Responsibilities
- Own resolution of the most complex, high-severity escalations across Voxel's platform, including issues spanning edge hardware, networking, AI inference, and cloud infrastructure.
- Conduct root cause analysis at the code, configuration, and infrastructure level, partnering directly with Engineering to drive permanent fixes.
- Act as the authoritative technical escalation point for Tier 2, Customer Success, and Solutions Engineering teams.
- Interface directly with enterprise customer IT, security, and engineering stakeholders during critical incidents, providing clear communication and decisive guidance.
- Contribute to platform improvements by identifying systemic failure patterns and advocating for engineering investments that reduce support burden.
- Define and maintain advanced troubleshooting frameworks, escalation criteria, and internal knowledge resources for the broader support organization.
- Drive post-incident reviews and ensure learnings are documented and acted upon across teams.
- Participate in on-call rotations for critical escalations and high-priority customer environments.
Requirements
- 2-4 years of experience in technical support engineering, site reliability engineering, or a senior infrastructure/platform role.
- Deep expertise in networking and systems (TCP/IP, routing, firewalls, VPNs, Linux internals, edge/Io T architectures).
- Ability to read and navigate source code (Python, Typescript, Go, and SQL) to diagnose issues and collaborate effectively with engineering teams and push PRs to edit configuration files
- Proven track record of owning and resolving high-severity, multi-stakeholder incidents end-to-end.
- Strong executive communication skills; able to lead technical bridges with enterprise customers under pressure.
- Experience building internal technical documentation, escalation frameworks, or support tooling.
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.
- Hard Skills
- networking
- systems
- TCP/IP
- routing
- firewalls
- VPNs
- Linux internals
- Python
- Typescript
- Go
- Soft Skills
- executive communication
- leadership
- problem-solving
- collaboration
- decisive guidance
- documentation
- root cause analysis
- critical incident management
- advocacy
- on-call support
- #J-18808-Ljbffr
Tier 3 Support Engineer Arbeitgeber: Dormont Manufacturing Co
Dormont Manufacturing Co ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Genf die Möglichkeit bietet, an der Weiterentwicklung der SonarQube-Plattform zu arbeiten. Mit einer flexiblen Arbeitsweise, die sowohl Büro- als auch Remote-Tage umfasst, fördert das Unternehmen eine Kultur der Vielfalt und des kontinuierlichen Lernens, während es gleichzeitig spannende Wachstumschancen in einem dynamischen Umfeld bietet.
