Manager CX Reporting & Analytics (f/m/x)

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its brands DOUGLAS, NOCIBÉ, Parfumdreams, and Niche Beauty, is Europe\’s leading omnichannel premium beauty retailer. It offers a unique selection of products online and in approximately 1,900 stores. The group features a wide range of fragrances, cosmetics, skincare, haircare, accessories, and beauty services, focusing on delivering an exceptional customer experience through its strategy \“Let it Bloom\“. In FY 2023/24, the group reported sales of €4.45 billion and employed around 19,200 staff across Europe. It was recognized as the World\’s Top Company for Women in 2025 by Forbes. The company is listed on the Frankfurt Stock Exchange.

For more information, visit the DOUGLAS Group Website.

Sub-Headline

For our headquarters in Düsseldorf, we are looking for you as

POSITION: Head of Reporting & AnalyticsTASKS WITH IMPACT

• Develop cross-functional and cross-cluster operational reporting on key metrics.
• Define KPIs across all levels, including clusters and individual agents.
• Provide a holistic group-wide KPI view and optimize performance on key metrics.
• Scale, develop, and enhance internal dashboards.
• Analyze and report CX-relevant metrics and KPIs for data-driven decisions.
• Establish efficient Reporting & Analytics team processes and drive continuous improvement through standardization, digitalization, and automation, aligned with department strategy.
• Execute effective controlling, ensure data quality and transparency to support business decisions, and optimize costs.
• Build positive relationships with stakeholders inside and outside the organization, resolving issues with mutual interests in mind.

YOUR SKILLSET

• University degree (preferably Master’s) in Business Administration or similar.
• Over 5 years of leadership experience.
• Strong knowledge of program & project management, strategy development, analytical thinking, market trends.
• Excellent communication skills and assertiveness.
• Proficiency in MS Office.
• Fluent in the local language and English.

OUR BENEFITS FOR YOU

We provide personalized work equipment to ensure your comfort.

Support your growth through mentoring, e-learning platforms, and other development opportunities.

30 days of vacation annually.

Hybrid working model: balance between remote and office work (average 8 days/month).

Employee discounts online and in-store, plus additional corporate benefits.

Gym pass for fitness enthusiasts.

Free drinks, canteen & bistro, and a positive, motivating environment with regular company events like DOClub, summer party, Women’s Day, etc.

DOES THIS APPLY TO YOU?

If so, join our international team! Please include your earliest start date and salary expectations in your application.

We promote diversity and equal opportunities. Applications from all backgrounds are welcome. Please inform us of any accommodations or preferences needed during the application process.

We look forward to meeting you!

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