Senior Manager Partner Management & Operations (f/m/x)

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

For further information please visit the DOUGLAS Group Website .

TASKS WITH IMPACT

• Develops and implements CX strategies to enhance customer experience and align with long-term goals
• Aligns strategic initiatives and contract terms with broader business goals
• Focuses on managing and coordinating group-wide operational rollouts
• Manages and negotiates contracts with partners, vendors, and service providers
• Manages and optimizes workforce and training plans
• Establishes efficient partner management & operations team processes and drives continuous improvement via standardization, digitalization & automation in alignment with department\’s strategy
• Executes effective controlling, ensures data quality and transparency to support business decisions and optimize costs
• Develops a positive working relationship with stakeholders in- and outside the organizations and resolves arising issues with mutual interests in mind

YOUR SKILLS

• University degree (preferably Master\’s) in Business Administration or a comparable field
• Over seven years of professional experience in a leadership position
• Brings extensive expertise in program and project management, strategic development, analytical thinking, and a deep understanding of market environments and trends
• Demonstrates excellent communication skills paired with strong assertiveness.
• Proficient in Microsoft Office applications
• Fluent in both the local language and English

YOUR BENEFITS

Your personal development: we want you to grow with us. Become part of our mentoring program, use our e-learning platforms and benefit from many other individual development opportunities.

️ Open feedback culture: half-yearly meetings & performance reviews (#DOUGLASDialogue)

30 days of vacation per year

Would you like a hybrid working model? We offer a balance between mobile working and office days in a collaborative environment. (approx. 8 days/month)

Cherry on top: You get our employee discount both online and in-store. On top of that, you get further discount opportunities thanks to our corporate benefits.

???? In-house canteen & bistro , as well as free drinks

A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women\’s Day, etc

DO YOU RECOGNIZE YOURSELF?

Then become part of our international company and apply, stating your salary expectations and possible starting date.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

We look forward to hearing from you!

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