Field Service Technician

Field Service Technician

Location: Heppenheim, HE, DE

Work Arrangement: Onsite

Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support. Global brands across industries rely on Systech’s platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.

Qualifications

• Vocational training in the field of electronics (electronics technician for devices and systems, information technology; automation technology), successfully completed as a technician or engineer
• Professional experience: Ideally practical experience as field service for technical systems within the pharmaceutical or packaging industry, measurement technology and testing technology, sensor technology, mechanics or image processing technology

Technical knowledge: Proven network knowledge (infrastructure) and ideally experience in using Windows (e.g. with the registry; Acronis or Symantec). Database knowledge (SQL/Oracle) and PLC knowledge are a plus.

Language skills: Mandatory: English fluently, additional languages helpful.

Tasks

• Installation, Setup and Qualification – 65%
  • Installation, integration and setup of Track&Trace systems at OEM and customer site
  • Supporting customers by execution qualification tests for (FAT/SAT/IQ/OQ/PQ)
  • Introduction of operators to Track&Trace equipment and system
  • Support of production runs to advise customers on serialization and aggregation processes
• Customer Training – 5%
  • Preparation and implementation of customer training
• Customer Support – 25%
  • Support of the customer support team for error analysis, remote support and coordination with 3rd level support
• Knowledge and best practice sharing to continuously improve products and services

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

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