Marketing Coordinator mwd

Are you passionate about delivering exceptional customer service and resolving complex issues We are looking for a Market Coordinator to support the Field Team and Key Accounts Team in the DACH & CEE region. In this pivotal role you will manage highvalue Hostrelated inquiries and escalations while fostering strong relationships with internal teams and external partners.Key ResponsibilitiesProvide Hostfacing support to the Market Management and Key Accounts TeamsBecome an expert in company policies Community Support and brand risk topicsDeliver endtoend resolution and clear communication to HostsConduct indepth research to resolve Host issues efficientlyManage and triage escalation tickets offering solutions for quick resolutionRespond to Host inquiries via email with professionalism and timelinessDrive improvements in listing quality to boost 5star bookings in your marketsParticipate in inmarket events as neededMaintain effective communication with internal and external stakeholdersConsistently meet or exceed SLA response timesSkills & Qualifications4 years of experience in Customer Support or Account ManagementNativelevel German and fluent English communication skillsStrong background in handling highvalue timesensitive customer inquiriesExceptional written and verbal communication abilitiesProven ability to multitask and thrive in a fastpaced environmentSkilled in conflict resolution with a focus on deescalating challenging situationsStrong analytical and problemsolving skills to support team initiativesExperience with tools like Salesforce GSuite and Jira (preferred) Key Skills Graphic Design,Marketing,MailChimp,Microsoft Publisher,Adobe Creative Suite,Constant Contact,Email Marketing,Adobe Photoshop,Social Media Management,Adobe Illustrator,Wordpress,Adobe Indesign Employment Type : Full Time Experience: years Vacancy: 1