IT System Engineer (m/w/d) - Workplace Services - [\'Vollzeit\']

Problem solvers from Bielefeld that inspire worldwide! Our strong brands: ALCINA, Alpecin, Bioniq , KAREX, Linola, Plantur and Vagisan. The Dr. Wolff Group has been a growing family business in the cosmetics and pharmaceuticals industry since 1905 with around 900 employees – affectionately known as the Wolffs-Rudel. As a medium-sized company, we are surrounded by large multinational corporations – in a way, we are the Gauls from East Westphalia. We want to grow globally with our products. Are you on board? We are looking for you to join our team as soon as possible as IT System Engineer (m/f/d) – Workplace Services Your main tasks: You process service requests and incidents in 2nd level support via the \“ServiceNow\“ ticket system You provide personal assistance and direct technical support to end users to resolve problems with hardware, software or network connections You investigate and identify technical problems to determine their cause and find appropriate solutions You train and advise users in the use of IT systems and software You track and update hardware and software inventories You take care of coordination with other support levels and work closely with 1st and 2nd level support You provide support with conference technology Your qualifications: You have completed training as an IT specialist for system integration or a comparable qualification You have a good understanding of IT infrastructures, hardware, software and networks You assist with the support of video conference rooms You are familiar with ITIL processes, especially in the areas of asset and configuration management You document IT assets and processes carefully and precisely You prioritize tasks to meet deadlines You have a hands-on mentality You work effectively with IT teams, suppliers and other specialist departments Ideally you have experience with ServiceNow You preferably have an understanding of artificial intelligence and its possible applications What we offer you: Collective pay: conditions to melt away – collective agreement for the chemical industry, Christmas & vacation bonuses, company pension scheme Flexibility: Doping for free time – trust-based working hours, mobile working (up to 25% per month) & over 30 days off Wolfferia: Food makes you happy – fresh and balanced cuisine every day in our company restaurant Sport & Events: Experience the Wolff spirit – road bike rides, cooking events, Christmas market & Co. Compatibility: Family first – advice & co. from Viva Familienservice, chance of a place in the \“Werksgarten\“ daycare center just around the corner Further education & training: Lifelong learning – language courses, seminars, e-learning, knowledge sessions & Co. Mobility: Mobile on the road – JobRad, JobTicket, e-charging stations & free parking spaces Perks and benefits: Doesn\’t just make bargain hunters happy – discounts on our products & corporate benefits HAVE WE PIQUED YOUR INTEREST? Then we look forward to receiving your online application with salary requirements and your earliest possible starting date. Dr. Kurt Wolff GmbH & Co. KG Henrik Voss Johanneswerkstraße 34-36 33611 Bielefeld