Digital Manager - DACH

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do : be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what\’s right. THE GIG Dr. Martens is seeking a dynamic and commercially-driven Country Manager to lead our operations in the DACH region, ensuring an exceptional customer experience across all channels while driving long-term revenue growth and profitability. This role demands a strategic leader with a deep understanding of e-commerce, digital marketing channels, omnichannel strategies, customer care, and market-specific retail trends. You’ll be responsible for leading cross-functional initiatives to strengthen our brand’s presence and deliver sustainable business outcomes across Germany, Austria, and Switzerland.

• Develop and execute the DACH region business strategy to deliver the annual budgets and customer proposition, with a key focus on maximising revenue, engagement and profitability.
• Champion a premium, seamless customer experience online that aligns with Dr. Martens’ brand values and omnichannel strategies, ensuring a consistent brand experience for customers whether they shop in-store or online.
• Oversee website and campaign performance with a strong focus on improving key E-commerce metrics (including traffic, conversion and AOV, ROAS) and leveraging insights across the business including Retail, wholesale and marketing to accelerate trade.
• Responsible for the Digital trade and content calendar for Germany, ensuring content and campaigns planned are exciting, in line with our product strategy / availability and marketing initiatives and ensuring these are localised to the market.
• Ensure the strategy is agile and serves both long term and immediate sales requirements, maintaining a premium on-site experience whilst optimising promotional activations to clear through obsolete stock.
• Drive a localised SEO strategy for DACH specifically, working closely with the global SEO team on technical optimisations and agency in market to deliver SEO outreach campaigns, with a focus on local language and cultural relevance.
• Leverage the Customer Data Platform (CDP) to deliver targeted retention strategies that build customer loyalty, partnering with the CRM and customer care teams to analyse customer insights.
• Collaborate with the CRO team to drive data-led online personalisation efforts to enhance the customer journey, offering tailored product recommendations and unique brand experiences and suggesting locally relevant AB tests.
• Work closely with our translator agency to drive continuous improvements in translations on the website, across marketing campaigns and ensuring the tone of voice is in line with brand requirements.
• Produce ad-hoc analysis on performance across all channels including organic search, CRM & Paid social, sharing to the wider DACH team and presenting to the senior leadership team on a quarterly basis.
• Monitor on-site search behaviour and external developments to inform search optimisations, product discoverability and recommending trends to the Merchandising team ahead of the following season.
• Work together with EMEA Content Teams to provide compelling content stories across channels and on-site (including homepages, PLP’s, landing pages and PDP’s), measuring their impact on conversion rate.
• Collaborate with the customer service team to optimise the customer journey on-site based on contact reasons and oversee the co-ordination of delivery SLA’s, updating where necessary.
• Review local customer experiences, including delivery, returns and customer feedback to drive continuous improvements, feeding this into the tech roadmap.
• Collaborating with the DACH marketing team to analyse the impacts of upper funnel marketing activities and make recommendations for digital campaigns based on data.
• Work with the finance team to build the budgets and support with the understanding of any variances to plan.
• Review customer data with the customer service team to make recommendations on improving the on-site experience.
• Partner with all channels’ leads to identify opportunities within paid search, new affiliate partners and making recommendations to optimise paid social campaigns.
• Partner with the retail teams to review the omni-channel experience and proposition

THE STUFF THAT SETS YOU APART

• 5 years + experience in Ecommerce Trading, Performance Marketing, CRM
• A commercial mindset, consistently focused on driving revenues
• Excellent teamwork, collaboration and communication skills
• Ability to work from strategy to execution with a hands-on mentality
• Fluent in English – other European languages beneficial
• Ability to use GA4
• Analytical mindset with ability to interpret data to inform decisions and evaluate strategic approaches based on set KPIs
• Strong communicator with the ability to present to senior stakeholders and build relationships with ease
• Innovative with experience developing and growing site performance through innovative strategies
• Driven to achieve the best possible results, having the desire to constantly drive performance forward

Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community. #LI-FQ1 IHRE GRUNDLAGENQUALITÄTEN Es ist nie nur ein Job bei Dr. Martens. Es ist eine Lebenseinstellung. Wir leben und atmen unsere Grundlagen – INTEGRITÄT. FACHMANN. LEIDENSCHAFTLICH. TEAMPLAYER. Sie definieren, wer wir sind und wie wir die Arbeit erledigen. Wir glauben, dass jede Rolle so einzigartig ist wie die Person, die sie ausführt.

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