Marketing Model Server Assistant in Karlsruhe

Reports to: Manager/Assistant General Manager/General Manager

Salary Type: Hourly

POSITION SUMMARY

The Marketing Model Server Assistant is responsible for providing superior guest service, preparing and mixing beverages in all areas of the venue, including maintaining the cleanliness of work stations and equipment in accordance with SNHD Health Standards. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs all other job-related duties as requested by Management. Must market the venues in addition to services offered to a targeted guest base while following all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Drai's brand and focuses on the development of a personal clientele list establishing new and repeat clientele. Participates in special events, Banquet service functions, and performs model/presenter tasks at Drai’s events.

ESSENTIAL FUNCTIONS OF THE MARKETING MODEL SERVER ASSISTANT INCLUDE, BUT ARE NOT LIMITED TO:

SOCIAL MEDIA, MODEL MARKETING, & PROMOTIONS REQUIREMENTS

• Required to maintain all social media platforms by posting specified brand content as indicated by management
• Must actively engage with social media content, marketing campaigns to expand brand awareness
• Focuses on the development of a personal clientele list
• Interacts and entertains guests in professional, cordial, and friendly manner
• Pose for pictures as requested by management, appear in uniform or designated (logo/branded) apparel for promotional activities at or away from venue.
• Participate and appear in marketing, publicity or media materials in the capacity as outlined herein.
• Marketing and promoting venue specific events
• Adheres to all specified marketing requirements and guidelines (requirements and guidelines for each venue will be determined by venue management.)
• Assists and/or completes additional tasks as assigned

GUEST SERVICE & TEAMWORK EXPECTATIONS

• Commits self to Drai’s values, and acknowledges dedication to providing excellent guest service for our guests and our internal teammates, at all times
• Ability to create and maintain service rapport with guests
• Proudly deliver a quality guest experience in a fun and friendly atmosphere
• Respond to guest inquiries and requests in a courteous and polite manner
• Greet and serve guests courteously and in a timely manner with an upbeat attitude
• Provide guests with information and directions
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift
• Assist all other team members as needed
• Cordial relations with co-workers and guests
• Create and maintain a sense of urgency
• Appear in uniform for all shifts and promotional activities at scheduled time
• Adhere to all Drai’s Standard Operating Procedures
• Maintain all Drai’s Sequence of Service Standards to achieve 100% compliance and audit scores
• Provide information to guests regarding our venues, menus and pricing
• Recognize and identify regular guests and repeat business, using their name whenever possible
• Other related duties as assigned based on extensive experience working in a nightclub and /or entertainment venue.

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated guests in a courteous and safety-minded manner
• Comply with all state and federal liquor laws
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures.

BEVERAGE SERVICE

• Support the Model Marketing Cocktail Server designated to shift working area
• Assists all others when needed
• Seeks work when work load is light
• Take orders for beverages from guests at the table if needed
• Deliver beverage orders promptly
• Maintains Service areas FOH & BOH at all times
• Provide service to guest in a timely manner

SAFETY REQUIREMENTS

• Maintain Drai’s Safety and Sanitation Standards
• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions
• Inform Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved

SKILLS / ABILITIES

• Demonstrate a positive attitude at all times
• Keep an open and objective view
• Listen empathetically and be respectful at all times
• Maintain composure and stay focused
• Maintain personal integrity
• Ability to perform basic math skills
• Work as a team, stay organized, multi-task, and prioritize
• Communicate with employees and guests effectively
• Maintain confidentiality
• Must be fluent in both written and spoken English Language
• Must be able to print legibly
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Maintains all assigned uniforms in accordance with established Appearance Standards
• Handle a fast-paced and somewhat stressful environment with the ability to work under pressure.

EDUCATION / REQUIREMENTS

• Proof of eligibility to work in the United States
• 21+ years of age
• High school diploma or equivalent
• 2 years’ experience in hospitality working in a high volume restaurant / bar / club preferred.
• Possession of/or ability to possess a valid Food Servers Card, Alcohol Awareness Card, and Gaming Card

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must be able to move quickly through work and set the pace in the office and/or venue
• Must be able to work in small areas for extended periods of time throughout shift
• Must be able to sit and/or stand for extended periods of time throughout shift
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs
• Be observant and quick to respond to various situations
• Must be able to read the computer monitors
• Must be dexterous and able to participate in all service aspects
• Must be able to lift up to 50 lbs and push/pull up to 150 lbs.
• Must be able to use elevators effectively and efficiently as part of daily work routine

WORK ENVIRONMENT & SCHEDULE

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

• Nightclub, bar, lounge and/or restaurant environment
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Work in environment that consistently utilizes lighting and effects
• Friendly, personal, and a willingness to interact with guests
• Fast paced, high volume, high energy and loud working environment
• Must be flexible on shifts and days off
• Work varied shifts to include weekends and holidays
• Work hours will vary

IN ADDITION TO THE ABOVE JOB REQUIREMENTS, THE MARKETING MODEL SERVER ASSISTANT WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES

Quality of Work Open and Closing Duties

Job Skills Knowledge Adherence to Policy

WORKING KNOWLEDGE REQUIREMENTS

• Nightclub, Bar, Lounge and Restaurant Operations
• Sanitation and Safety
• High Volume Operations
• Guest Relations
• Liquor, Beer, Wine, and Cigar brand names
• Proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

Drai’s is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.