Manager, Control Tower in Dresden

Job Req Number: 124844 Arbeitszeitmodel: Vollzeit Division: DEU - DSV Air & Sea Germany GmbH (Air & Sea) Stadt: Dresden As Manager, Control Tower (m/w/d) , you will take overall responsibility for the leadership and operational management of a 24/7/365 Control Tower team. You will ensure efficient processes, strong customer relationship, financial performance, and continuous improvement across the operation and international DSV network. Your Benefits Financial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments Health and Mobility: Supplementary health insurance (depending on division), screen work glasses, group accident insurance Onboarding: Extensive onboarding with an individual training plan Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere Variety: A diverse range of tasks with significant decision-making freedom at a global player Flexibility: A modern workplace including a transparent flexitime policy and the option to work remotely Development: Regular training and development programs, e‑learning offerings, and initiatives such as Next@DSV to keep your skills up to date. Tailored development programs are also possible. * Benefits may vary depending on location or division. Your Responsibilities Lead and develop the 24/7/365 Control Tower team, including recruiting, performance management, job description development, and workforce planning Manage customer billing, invoicing, financial closing activities, and cost center reporting Drive process compliance, manage escalations and root-cause analyses, and implement continuous improvements across the Control Tower and international network Support the implementation and onboarding of new countries and stations and travel internationally for project and site visits when required Act as a key customer contact, participate in weekly calls, lead Quarterly Business Reviews (QBRs), and build strong long-term customer relationship Conduct annual performance reviews for Senior Team Leads and support the team in achieving operational and business objectives Drive IT-related process improvements and identify opportunities to optimize systems and workflows Act as the secondary escalation point for customer and the second-level escalation contact for the team on a 24/7 basis Your Profile Experience in a leadership or management role, ideally in logistics, supply chain, Control Tower, or customer operations Strong understanding of operational and financial processes and the ability to see the bigger business picture Excellent written and spoken English skills; confident working in an international environment Strong Microsoft Office skills, particularly in Excel and PowerPoint Excellent communication, organizational, and stakeholder management skills with a strong customer focus Solution-oriented, proactive, and committed, with the ability to work effectively under pressure Willingness to work early or late shifts depending on operational requirements and participate in regular night and weekend on-call duties