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- Aufgaben: Monitor and maintain computer systems, diagnose hardware/software faults, and provide support in person or remotely.
- Arbeitgeber: Join a dynamic team that supports multiple clients across various sites with cutting-edge technology.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and development in a tech-savvy environment.
- Warum dieser Job: Be part of a collaborative culture where your IT skills make a real impact on client satisfaction.
- Gewünschte Qualifikationen: 3-5 years of IT experience, accredited education in IT, and strong knowledge of Microsoft, Apple, and Android systems.
- Andere Informationen: A valid driving license and vehicle are required to travel between client sites.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Deskside Support Engineer page is loaded
Deskside Support Engineer
Apply locations IRL – ANY CITY time type Full time posted on Posted Yesterday job requisition id 51538513
Job Description:
As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisation’s computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.
This role covers multiple clients and sites, so a driving license and vehicle are a mandatory requirement.
Role Requirements:
- Good IT working experience in an ITIL environment (at least 3-5 years)
- Detail oriented and highly organised
- Accredited education in Information Technologies, qualified IT Specialist or equivalent
- Experience in IT support for current Microsoft, Apple, and Android hardware and operating systems
- Good knowledge of ticket systems and Support processes/Service Now Platform
IT Technical skills:
- Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
- 2nd Level Office/Mobile Support
- Server Hands-on, Server Backup, Demo/Meeting/Training Rooms, Video Conferencing, Printer Services
- PC Imaging & Installation procedures, Intune/Autopilot/JAMF
- Good Asset management skills
- Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/Azure AD
- Network Hands-on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills:
- High customer service orientation
- Ability to interact and consult with others for de-escalation management
- Strong team player. Autonomous & proactive working behaviour
- Strong motivation and willingness to learn and perform
- Friendly and confident manner
- Strong time management skills
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Deskside Support Engineer Arbeitgeber: DXC Technology Inc.
Kontaktperson:
DXC Technology Inc. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Deskside Support Engineer
✨Tip Number 1
Make sure to highlight your experience in ITIL environments during your conversations. This role requires a solid understanding of IT service management, so be prepared to discuss specific examples of how you've applied ITIL principles in your previous positions.
✨Tip Number 2
Since this position involves working with multiple clients and sites, emphasize your ability to manage time effectively and prioritize tasks. Share instances where you successfully handled multiple support requests simultaneously.
✨Tip Number 3
Demonstrate your technical skills by discussing your hands-on experience with various devices and operating systems. Be ready to explain how you've resolved issues with Microsoft, Apple, and Android systems in the past.
✨Tip Number 4
Showcase your customer service orientation by sharing stories that illustrate your ability to de-escalate situations and provide excellent support. Highlight your friendly and confident manner when interacting with clients.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Deskside Support Engineer
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, especially in an ITIL environment. Emphasize your skills with Microsoft, Apple, and Android systems, as well as your familiarity with ticket systems like Service Now.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention specific experiences where you successfully diagnosed and resolved technical issues, showcasing your problem-solving skills.
Highlight Soft Skills: Since this role requires strong customer service orientation and teamwork, be sure to include examples of how you've effectively interacted with clients or colleagues to resolve conflicts or improve service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
Wie du dich auf ein Vorstellungsgespräch bei DXC Technology Inc. vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various operating systems and hardware, especially Microsoft, Apple, and Android. Highlight specific examples of how you've diagnosed and resolved technical issues in the past.
✨Demonstrate Customer Service Orientation
Since this role requires a high level of customer service, think of instances where you successfully managed client expectations or de-escalated a situation. Share these stories to illustrate your ability to handle challenging interactions.
✨Familiarize Yourself with ITIL Practices
Given the importance of ITIL in this role, brush up on its principles and be ready to discuss how you've applied them in your previous positions. This will show your understanding of structured IT support processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting issues, as this will demonstrate your analytical abilities and hands-on experience.
