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- Aufgaben: Monitor and maintain computer systems, diagnosing hardware/software faults in person or remotely.
- Arbeitgeber: Join a dynamic team supporting multiple clients across various sites in Dublin.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and hands-on experience in IT support.
- Warum dieser Job: Be part of a collaborative environment where your skills will make a real impact on technology solutions.
- Gewünschte Qualifikationen: 3-5 years of IT experience, accredited education in IT, and strong knowledge of Microsoft, Apple, and Android systems.
- Andere Informationen: A driving license and vehicle are mandatory; must have a minimum B2 level of English.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Mobile Deskside Support Engineer
Apply locations IRL – L – DUBLIN time type Full time posted on Posted 2 Days Ago job requisition id 51533518
Job Description:
As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisation’s computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.
This role covers multiple clients and sites, so Driving licence and vehicle are a mandatory requirement.
Role Requirements:
- Good IT working experience in an ITIL environment at least 3-5 years
- Detail oriented and highly organised
- Accredited education in Information Technologies, qualified IT Specialist or equal
- Experience in IT support for current Microsoft, Apple and Android hardware and operating systems
- Good knowledge of ticket systems and Support processes/ Service Now Platform
IT Technical skills:
- Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
- 2nd Level Office/Mobile Support
- Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services
- PC Imaging & Installation procedures, Intune/Autopilot/JAMF
- Good Asset management skills
- Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/ Azure AD
- Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills:
- High customer service orientation
- Ability to interact and consult with others for de-escalation management
- Strong team player. Autonomous & proactive working behaviour
- Strong motivation and willingness to learn and perform
- Friendly and confident manner
- Strong time management skills
Language Requirements:
CEFR Level of English needed for the role is minimum B2.
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Mobile Deskside Support Engineer Arbeitgeber: DXC Technology Inc.
Kontaktperson:
DXC Technology Inc. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Mobile Deskside Support Engineer
✨Tip Number 1
Make sure to highlight your experience in ITIL environments during your conversations. This is crucial for the Mobile Deskside Support Engineer role, as it shows you understand structured IT service management.
✨Tip Number 2
Familiarize yourself with the specific ticketing systems mentioned in the job description, like Service Now. Being able to discuss your hands-on experience with these tools can set you apart from other candidates.
✨Tip Number 3
Since this role requires a strong customer service orientation, prepare examples of how you've successfully managed customer interactions or resolved conflicts in previous positions.
✨Tip Number 4
Demonstrate your proactive and autonomous working style by sharing instances where you took the initiative to solve problems or improve processes in your past roles.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Mobile Deskside Support Engineer
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, especially in ITIL environments and support for Microsoft, Apple, and Android systems. Emphasize your technical skills and any certifications you hold.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention specific experiences where you've successfully diagnosed and resolved hardware or software issues, showcasing your problem-solving skills.
Highlight Soft Skills: Since the role requires strong customer service orientation and teamwork, be sure to include examples of how you've effectively interacted with clients and collaborated with colleagues in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
Wie du dich auf ein Vorstellungsgespräch bei DXC Technology Inc. vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft, Apple, and Android systems. Highlight specific examples of how you've diagnosed and resolved hardware or software issues in the past.
✨Demonstrate Customer Service Orientation
Since this role requires a high level of customer service, think of instances where you successfully managed client expectations or de-escalated a situation. Share these stories during your interview.
✨Highlight Your Organizational Skills
As the role is detail-oriented, be ready to explain how you manage multiple tasks and prioritize effectively. Discuss any tools or methods you use to stay organized.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to IT support, such as handling a critical system failure or managing a difficult client.
