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- Aufgaben: Support IT systems, troubleshoot issues, and train users at various client locations.
- Arbeitgeber: Join DXC, a global leader in IT services with a commitment to diversity and innovation.
- Mitarbeitervorteile: Enjoy flexible working hours, competitive salary, and career development opportunities.
- Warum dieser Job: Work with cutting-edge tech, tackle diverse projects, and grow in an inclusive culture.
- Gewünschte Qualifikationen: Fluent in German and English with 2+ years of relevant IT support experience.
- Andere Informationen: Opportunities for rapid advancement and a strong focus on quality service.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description:
What to expect?
As part of our collaboration with one of our global strategic partners, we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) at different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).
Key responsibilities:
- Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guiding users with simple, step-by-step how-to instructions.
- Recording technical issues and solutions in Knowledge Management System, updating knowledge articles with newer and relevant information.
- Enabling end users by providing training and education.
What do we expect?
Two or more years of relevant experience:
- Fluency in German and English.
- Experience in the following areas:
- Handling of ServiceNow tickets.
- Assistance with Software deployment and with Software related issues (Standard & Non-Standard).
- Support of Microsoft Windows and Apple operating systems as well as Microsoft Office 365 suite.
- How-to assistance of End User assigned IT devices and software.
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.).
- Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement.
- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement, Servers & Storage.
- Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches.
- End user training and education.
- Willingness to work onsite at our client’s locations.
- Strong personal commitment to quality service and good interpersonal skills.
What do we offer?
- Flexible working time models.
- An attractive salary package.
- Training and mentoring to support your career.
- Opportunity to work with cutting-edge technologies and products in state-of-the-art enterprise environments, providing services to a variety of worldwide customers‘ infrastructures.
- Demanding and varied customer projects at one of the world’s largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility.
At DXC, we harness the unique contributions of our people to give us our edge. We value every idea and the person behind it. Our inclusive culture powers our results, and the company grows only if our people grow. We believe in equality, and our position as a global technology leader allows us to serve diverse customers and play a leadership role in the communities we serve. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.
Our lived values make us one of the most attractive employers worldwide – Top 25 of Comparably’s list of companies with „Best Global Culture 2021“ and Top 50 in „Best CEO 2020“ ranking.
Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!
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Onsite IT Support Techniker (m/f/d) Arbeitgeber: DXC Technology
Kontaktperson:
DXC Technology HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Onsite IT Support Techniker (m/f/d)
✨Tip Number 1
Familiarize yourself with ServiceNow, as it's a key tool for handling tickets in this role. Consider taking an online course or watching tutorials to get comfortable with its features and functionalities.
✨Tip Number 2
Brush up on your knowledge of both Microsoft Windows and Apple operating systems. Being able to troubleshoot common issues quickly will set you apart from other candidates.
✨Tip Number 3
Practice explaining technical concepts in simple terms. Since you'll be guiding users through solutions, being able to communicate effectively is crucial.
✨Tip Number 4
Show your commitment to quality service by preparing examples of how you've gone above and beyond in previous roles. This will demonstrate your strong personal commitment to customer satisfaction.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Onsite IT Support Techniker (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your relevant experience in IT support, especially with software deployment and hardware troubleshooting.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job. Emphasize your fluency in German and English, as well as your experience with ServiceNow tickets and Microsoft Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to providing excellent service. Mention specific examples of how you've successfully resolved technical issues or trained end users in the past.
Highlight Soft Skills: In your application, don't forget to mention your interpersonal skills and personal commitment to quality service. These are crucial for the role, as you'll be interacting with users and providing training.
Wie du dich auf ein Vorstellungsgespräch bei DXC Technology vorbereitest
✨Prepare for Technical Questions
Make sure to brush up on your knowledge of IT systems, especially those mentioned in the job description like Microsoft Windows, Apple operating systems, and Office 365. Be ready to discuss your experience with ServiceNow tickets and how you've handled software deployment issues.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to provide examples of how you've effectively resolved technical issues in the past. Highlight your ability to prioritize tasks and maintain operational standards, as this is crucial for the role.
✨Demonstrate Communication Skills
Since you'll be guiding users through technical issues, it's important to showcase your communication skills. Practice explaining complex concepts in simple terms, and be ready to discuss how you’ve trained end users in the past.
✨Express Your Commitment to Quality Service
The company values strong personal commitment to quality service. Share examples of how you've gone above and beyond to ensure user satisfaction and how you maintain a high standard in your work.
