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- Aufgaben: Join our team to troubleshoot and resolve complex RF system issues.
- Arbeitgeber: Be part of a leading company in critical communications technology with over 50 years of experience.
- Mitarbeitervorteile: Enjoy flexible working options, health insurance, and a bonus scheme for your hard work.
- Warum dieser Job: Make an impact in advanced wireless communication while growing your technical skills in a supportive environment.
- Gewünschte Qualifikationen: 6+ years in technical support, with knowledge of RF systems and ITIL principles required.
- Andere Informationen: We value diversity and encourage applicants from all backgrounds to apply.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Aufgaben
Your role at Dynatrace
Your role:
- Recognize and solve problems as reported by customers related to our SaaS and Managed products.
- Interact with diverse customer technology ecosystems.
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend training for new product features and technologies.
- Exchange knowledge with other colleagues and suggest product improvements.
- Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
Profil
What will help you succeed
- Technical Degree (preferably in Computer Science) or relevant experience in IT.
- Professional work experience in software development, software testing, or in customer services.
- Ability to analyze code written in modern programming languages.
- Experience with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong analytical thinking with a structured approach to problem solving.
- Team player with proactive attitude.
- Excellent English skills, both oral and written.
- You will love this job if Troubleshooting is your passion.
- You are fascinated by technical challenges, and you think creatively.
- You love to learn new technologies.
- You appreciate team spirit and enjoy an international environment.
Wir bieten
Due to legal reasons we are obliged to disclose theminimumsalary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week).We offer ahigher salaryin line with qualification and experience.
JBG81_AT
Senior Technical Support Engineer Arbeitgeber: Dynatrace Austria GmbH
Kontaktperson:
Dynatrace Austria GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Technical Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with commissioning and functional testing of LMR radio site equipment. This is a non-negotiable requirement, so showcasing specific examples from your past roles can really set you apart.
✨Tip Number 2
Demonstrate your troubleshooting skills by preparing for potential technical scenarios that may come up during the interview. Being able to articulate your logical troubleshooting processes will be key in proving your expertise.
✨Tip Number 3
Familiarize yourself with ITIL principles if you haven't already. Understanding how to apply these principles in incident and problem management will show that you can contribute to structured support processes effectively.
✨Tip Number 4
Since the role involves on-call support, be prepared to discuss your availability and flexibility. Showing that you are willing to adapt to the needs of the team can make a positive impression.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Technical Support Engineer
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your 6+ years of experience in technical support, particularly within ICT or wireless communications. Mention specific technologies you have worked with, such as LMR and LTE.
Showcase Troubleshooting Skills: Detail your hands-on experience with fault-finding and troubleshooting RF systems. Provide examples of complex issues you've resolved and the logical processes you used to diagnose them.
Demonstrate ITIL Knowledge: Since the role requires familiarity with ITIL principles, include any relevant certifications or experiences that showcase your understanding of structured problem resolution and incident management.
Prepare a Strong Cover Letter: Craft a cover letter that not only summarizes your qualifications but also expresses your passion for RF systems and your commitment to providing exceptional technical support. Tailor it to reflect the company's values and mission.
Wie du dich auf ein Vorstellungsgespräch bei Dynatrace Austria GmbH vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with RF systems and LMR technologies. Highlight specific examples of troubleshooting complex issues and how you resolved them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand ITIL Principles
Since the role emphasizes ITIL-aligned incident and problem management, familiarize yourself with these principles. Be ready to explain how you've applied ITIL practices in previous roles to ensure structured support processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues, especially those related to RF systems and network components.
✨Communicate Clearly and Effectively
As part of the role involves generating customer reports and providing guidance, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with clients and ensure they understand system operations.
