Onsite IT Support Engineer (Level 2)

About the Role

We are seeking a reliable and customer-focused Level 2 Onsite IT Support Engineer (m/f/d)to join our team in Wiesbaden, Germany. In this role, you will provide hands-on technical support to local end users, ensuring the smooth operation of IT systems and workplace devices.

A key responsibility will be supporting Windows 11 migrations using Microsoft Intune, resolving end-user issues, and delivering high-quality onsite IT support in an enterprise environment. This is a 100% onsiteposition.

Key Responsibilities

1. Provide Level 2 onsite technical support for desktops, laptops, printers, mobile devices, and peripheral hardware.

2. Serve as the primary IT contact for local users, troubleshooting hardware, software, and operating system issues.

3. Support Windows 11 device deployment and migration projects using Microsoft Intune.

4. Perform basic client-side troubleshooting and device provisioning within Microsoft Intune.

5. Log, manage, update, and resolve incidents and service requests using ServiceNow.

6. Diagnose and resolve basic networking issues, including LAN, Wi-Fi, IP, DNS, cabling, and switch connectivity.

7. Follow ITIL best practices for Incident, Problem, and Change Management.

8. Document troubleshooting activities and maintain accurate support records.

9. Escalate complex technical issues to appropriate teams when required.

Required Skills & Experience

1. Proven experience in Level 1/Level 2 IT Supportwithin an enterprise or onsite desktop support environment.

2. Strong knowledge of Windows 10/11administration and troubleshooting.

3. Hands-on experience with Windows 11 deployment and migrationprojects.

4. Practical experience supporting devices managed through Microsoft Intune.

5. Experience working with ServiceNowor similar ITSM/ticketing platforms.

6. Good understanding of networking fundamentals, including: TCP/IP, DNS, DHCP, LAN/Wi-Fi troubleshooting, Basic switch and cabling checks

7. Basic understanding of ITILprocesses and service management principles.

8. Strong analytical, troubleshooting, and customer service skills.

9. Ability to prioritize multiple support requests in a fast-paced environment.

Language Requirements

1. English:Professional working proficiency (required for documentation, ticketing, and internal communication).

2. German:Intermediate level (B1/B2) required for supporting local end users.

What We Offer

1. Permanent full-time position.

2. Modern workplace and technical equipment.

3. Collaborative and supportive team environment.

4. Opportunities for professional growth and skill development.

5. Competitive salary and benefits package.

Job Details

1. Location:Wiesbaden, Germany

2. Work Mode:100% Onsite

3. Employment Type:Permanent

4. Experience:2–5+ years

5. Start Date:Immediate / ASAP