Junior Technical Support

At E-Frontiers we\’re on the lookout for an Onsite Technical Support Engineer to join a growing global IT company based in several European and American regions, with heardquarters in Ireland.

Responsibilities:

• Serve as the main technical contact for the client, providing on-site support for options trading systems.
• Monitor system performance, apply updates, and make configuration changes to ensure smooth operation.
• Diagnose and resolve technical issues, escalating complex problems when needed.
• Respond to incidents and client requests, following processes and documenting resolutions.
• Build strong relationships with client stakeholders and provide technical advice.
• Collaborate with the development team on system upgrades, testing, and deployment.
• Train client staff on systems and share knowledge to improve practices.

What you need to succeed:

• Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
• 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
• Ability to analyse complex technical issues, identify root causes, and propose effective solutions.
• Strong troubleshooting and diagnostic skills with the ability to remain calm under pressure.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Strong interpersonal skills to build client relationships and collaborate effectively with cross-functional teams.
• Client-focused mindset, with the ability to understand requirements, provide exceptional service, and anticipate client needs.
• Flexible and adaptable, able to thrive in a fast-paced environment and adjust to changing priorities.

What we offer:

• Full time permanent position with end client
• Onsite opportunity in Zurich
• Salary around 35-40K€ per year