Operations Manager (f/m/d) E.ON Digital Technology GmbH

You have a passion for technology and want to make the world a greener place?
Then become a playmaker and join our team as Operations Manager (f/m/d) at E.ON Digital Technology.
We play a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…
… it’s on us to make new energy work!

The Team – your impact

We are looking for an Operations Manager for our 24/7 Team in the Operations Control Center.

Your Role – meaningful & rewarding

• Ensure the high quality of the Digital Technology Critical Incident process in a cross-functional team.
• Continuous supervision of the health status of key applications.
• Always maintain stability in operations.
• Communicate across multiple management levels, including business, on current IT incidents and their progress in English/German.
• Manage, co-ordinate and moderate extreme stress situations across multiple technology stacks and management levels.
• Facilitate post-incident reviews and recommend process improvements using the CLAMS model.
• Develop and maintain documentation relating to operations processes and procedures.
• Maintaining and developing OKRs, dashboards and critical incident reports.
• Ensure that monitoring alerts are linked to the critical incident process based on their criticality.
• Coordinate key IT security risks and threats.
• Integration into the E.ON SE crisis management process.

Your Profile – authentic & open-minded

• Completed IT vocational training and / or comparable professional experience with a broad understanding of IT in LAN, WAN, data centre, server, and application operations.
• Proven experience as a Operations/Major/Critical Incident Manager or similar role, with a focus on Infrastructure technologies.
• Very high moderation and coordination skills with very good English and German skills.
• Experience in using monitoring tools such as SPLUNK, Dynatrace, AppDynamics, New Relic etc.
• Confident and convincing demeanour as well as high resilience in critical situations.
• Strong analytical and problem-solving abilities with a focus on continuous improvement.
• Excellent flexibility, high ability to work in a team and intercultural competence are required.
• Very good coaching, mentoring, and communication skills to effectively collaborate with cross-functional teams.
• At best, you will already understand DevOps principles and agile methodologies

Our Benefits – smart & useful

• Enjoy flexibility: You can combine coming to the office and working from home flexibly. It’s even possible to go on workation for up to 20 days per year within Europe.

• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.

• Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.

• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year’s Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.

• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.

• Think ahead: With our company pension scheme and a great insurance package we take care of your future.

• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.

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