Senior Service Sales Support Engineer

Eaton’s Electrical Engineering & Services division is currently seeking a Senior Service Sales Support Engineer in Albuquerque, NM or El Paso, TX! This is a hybrid role with approximately 25% travel. A company vehicle is provided.

The expected annual salary range for this role is $78,750- $115,500 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

In this role, you will:

1. Lead all activities related to preparing technical pricing and commercial proposal quotations for the Albuquerque, NM and El Paso, TX Region.
2. Serve as the primary point of contact/trusted advisor with sales (NAS and EESS), channel, Reps/Agencies, end users, subject matter experts and District Operating Center team members for the development of technical & commercial proposals and provide application assistance in support of engineering services sales growth objectives.
3. Responsible for, but not limited to, pricing development, technical application support, and proposal & submittal documentation.
4. Provide unique solutions beyond the standard specifications to provide greater customer value and support sales in delivering the proposal to the customer, when needed.
5. Act as a division liaison with other Eaton divisions and plants and outside suppliers to identify solutions to customer needs in conjunction with engineering services offerings.
6. Maintain proper communication with internal customers, including price and product feedback on both commercial and technical issues.
7. Visit customer sites to address customer needs and gather technical inputs for accurate proposal recommendations.
8. Track proposal and order hit rate activity, enabling field management and outside sales engineers to monitor for customer/channel partner effectiveness.
9. Actively support Division Initiatives (Service Attachment Orders for New Equipment, power system engineering and power system automation offerings, Aftermarket Solutions, Extended Warranty Program, etc.)
10. Support proposals locally and requests from other locations.
11. Provide ongoing updates regarding proposal activities and prepare Monthly Reports.
12. Actively be involved in personal professional growth and development opportunities / industry organizations.
13. Complete all required and recommended product and safety trainings.
14. Participate in and contribute to the bi-annual Team Workshop.
15. Provide exceptional customer service to all stakeholders; putting in extra time as needed to meet customer and project deadlines.

Qualifications:

Required Qualifications:

• Bachelor’s degree from an accredited institution in Engineering OR Business with Engineering Technical Experience OR minimum of 2 years electrical contractor estimating/proposal writing experience OR minimum of 2 years electrical/power field service experience.
• Minimum 2 years of electrical industry related field service, application engineering or proposal development experience in electrical power distribution systems.
• Must have a valid and unrestricted driver’s license.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

• Engineering Degree (Electrical Preferred) or Business Degree with Engineering/Technical Experience or an equivalency of 2 years hands-on field service experience and/or proposal generation experience specifically related to maintaining and modernizing electrical power distribution systems. Alternately a Certified Electrical Technologist (CET) with existing field service and/or proposal generation experience specific to our services.
• Experience with proposal development in both private sector and government bids; experience with proposal development for all of Eaton’s end markets (Industrial, Commercial, Healthcare, Utility, Institutional and Government).
• Experience with government proposal procedures such as technical and price proposal separation, reps and certifications, and government evaluation factors.
• Experience in writing and reviewing subcontractor work scopes and Subcontractor agreements; preferred experience with GSA purchasing procedures; being able to evaluate proposals for specification compliance; experience with risk evaluation and risk management.
• Estimating experience in substation and electrical system installations.

Position Criteria:

• Experience with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong customer focus and communication skills (writing).
• Attention to detail.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

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