Customer Relations Executive

pEbury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. /ppIf you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. /ph3Customer Relations Executive /h3h3Ebury Zurich - Office based /h3pWe are offering an exciting opportunity to join a fast growing team in Zurich. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level. /ph3About you: /h3ulliA passionate individual with a strong interest in client servicing /liliPrepared to go the extra mile to exceed customer expectations and experience /liliDesire to deliver best in class service, to support our industry-leading offering /liliStrong written and verbal communication skills /liliStrives in high pressure / pace environment /liliAbility to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred) /liliManaging workload around tight time constraints /liliConfidence in liaising and mediating between multiple internal departments to find solutions /liliConfidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills /liliHave the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients /liliResolve client issues as they arise /liliAbility to multitask / prioritise – working around the daily deadline /li /ulh3Commercial awareness /h3ulliConfidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments improvements to the product to our clients etc. /liliHead for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications /li /ulh3Eye for detail /h3ulliDealing with live currency trade booking, banking information, figures and high value / volume payments and clients - accuracy of work is particularly key /liliHelping clients identify issues pre-emptively (e.g. payment dates, banking data etc.) /li /ulh3Drive to solve problems /h3ulliSelf-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end /liliInterest in currency markets helpful /liliExperience with Microsoft suite (particularly excel) /li /ulh3Role /h3ulliYou will be looking after a portfolio of 200-300 clients who will be trading online through our platform /liliYou will have an understanding of clients' business activity /core business, FX needs /liliMaking sure clients have Ebury as their main platform for trading and making payments internationally /li /ulh3The ideal candidate will have the following: /h3ullibFluency in English Swiss-German /b /lilibSales skills / experience is a PLUS /b /lilibKnowledge of FX /b /lilibKnowledge of all products Ebury does offer /b /lilibBeing able to adapt in a constant evolving and challenging environment /b /li /ulh3Why Ebury? /h3ullibAn impressive product suite /b including Supplier Payment Financing with more innovative and cutting edge products. /lilibInternational development opportunities /b including attending global Boot Camps. /lilibCareer development and progression: /bSome of our most experienced CRESs move into leadership positions. /lilibDedicated Mentorship: /bLearn directly from experienced Managers who are invested in your success. /lilibCutting-Edge Technology: /bLeverage state-of-the-art tailor made tools and systems that enable you to perform at your best. /lilibDynamic Supportive Culture: /bWork in a collaborative environment where teamwork and personal growth are prioritized. /lilibGenerous Benefits Package: /bAccess competitive benefits tailored to your location, which typically include health care and social benefits. /lilibCentral /bbOffice: /bA fantastic location with excellent transport links. /li /ulh3About us /h3pEbury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. /ppSince its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. /ppAt the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. /ppThe opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. /ppWe believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. /p #J-18808-Ljbffr