Customer Relations Executive

pEbury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. /p /brpIf you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. /p /brh3Customer Relations Executive /h3 /brh3Ebury Zurich - Office based /h3 /brpWe are offering an exciting opportunity to join a fast growing team in Zurich. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level. /p /brh3About You /h3 /brul /brliA passionate individual with a strong interest in client servicing /li /brliPrepared to go the extra mile to exceed customer expectations and experience /li /brliDesire to deliver best in class service, to support our industry-leading offering /li /brliStrong written and verbal communication skills /li /brliStrives in high pressure / pace environment /li /brliAbility to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred) /li /brliManaging workload around tight time constraints /li /brliConfidence in liaising and mediating between multiple internal departments to find solutions /li /brliConfidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills /li /brliHave the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients /li /brliResolve client issues as they arise /li /brliAbility to multitask / prioritise – working around the daily deadline /li /br /ul /brh3Commercial awareness /h3 /brul /brliConfidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments improvements to the product to our clients etc. /li /brliHead for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications /li /br /ul /brh3Eye for detail /h3 /brul /brliDealing with live currency trade booking, banking information, figures and high value / volume payments and clients - accuracy of work is particularly key /li /brliHelping clients identify issues pre-emptively (e.g. payment dates, banking data etc.) /li /br /ul /brh3Drive to solve problems /h3 /brul /brliSelf-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end /li /brliInterest in currency markets helpful /li /brliExperience with Microsoft suite (particularly excel) /li /br /ul /brh3Role /h3 /brul /brliYou will be looking after a portfolio of 200-300 clients who will be trading online through our platform /li /brliYou will have an understanding of clients' business activity /core business, FX needs /li /brliMaking sure clients have Ebury as their main platform for trading and making payments internationally /li /br /ul /brh3The Ideal Candidate Will Have The Following /h3 /brul /brliFluency in English Swiss-German /li /brliSales skills / experience is a PLUS /li /brliKnowledge of FX /li /brliKnowledge of all products Ebury does offer /li /brliBeing able to adapt in a constant evolving and challenging environment /li /br /ul /brh3Why Ebury? /h3 /brul /brliAn impressive product suite including Supplier Payment Financing with more innovative and cutting edge products. /li /brliInternational development opportunities including attending global Boot Camps. /li /brliCareer development and progression: Some of our most experienced CRESs move into leadership positions. /li /brliDedicated Mentorship: Learn directly from experienced Managers who are invested in your success. /li /brliCutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. /li /brliDynamic Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. /li /brliGenerous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. /li /brliCentral Office: A fantastic location with excellent transport links. /li /br /ul /brh3About Us /h3 /brpEbury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. /p /brpSince its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. /p /brpAt the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. /p /brpThe opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. /p /brpWe believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. /p #J-18808-Ljbffr