(Sales Cloud, Service Cloud applications)—
Green Card/USC
Core Skills -
- Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups.
- Maintain and customize Sales Cloud, Service Cloud applications as well as numerous additional applications outside of Salesforce tech
- Build custom reports, dashboards, and workflows.
- Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
- Develop training materials and provide training and support to SalesForce.com end users.
- Maintain database for integrity and accuracy including cleansing and duplicate record management.
- Manage all sales related technical resources and migration of data into Salesforce.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Salesforce certification required (ADM 201 certification).
- 10+ years related experience including utilization of Salesforce platform.
- Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype.
- Experience in implementation, training and documentation preferred.
Administrative Support
- Administer email templates utilized
- Administer KPI and related reporting
- Coordinate activities between sales and other departments (such as marketing, service, support and training).
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