Associate Customer Success Manager (m/f/d)

Your tasksCustomer Relationship ManagementBuilding and maintaining strong, long-term relationships with customers using ecoplanet's energy management softwareOnboarding SupportAssisting customers during onboarding to ensure a smooth implementation and optimal use of the platformKey Account ManagementActing as the primary contact for a portfolio of customers, providing proactive support and swift problem resolutionCustomer Success ReviewConducting regular check-ins and business reviews to ensure customers achieve their goalsSales CollaborationIdentifying upsell and cross-sell opportunities and working closely with the sales teamData Monitoring and ReportingTracking and reporting key metrics such as product usage and Net Promoter Score (NPS)Cross-Functional CollaborationWorking with product and sales teams to deliver the best possible customer experienceYou'll fit in great if you havePersonal:Proactive and goal-orientedProactive, professional, and goal-oriented in approaching tasks and challengesTeam player with independenceA team player with a strong ability to work independently and take on responsibilityStrong communication skillsCommunicative, assertive, and capable of building customer trust and satisfactionSolution-oriented mindsetSolution-driven and motivated to bring new ideas to the team and implement themProfessional:Relevant ExperienceAt least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environmentLanguage SkillsFluent proficiency in German and EnglishTechnical SkillsConfident use of Google Suite and CRM tools, preferably HubSpotKey QualificationsStrong communication, negotiation, and organizational skillsWhat we offerEntrepreneurial Freedom and ResponsibilityTake the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas aren’t just welcomed—they’re essential and eagerly anticipated!Dynamic and Fun Team CultureJoin a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key.Accelerated Growth and LearningExperience the dynamic world of an early-stage startup.

We push you to constantly expand your comfort zone and foster continuous personal and professional growth.Real Impact on Climate ChangePlay a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition.Well-Being and Agile Work EnvironmentBenefit from an attractive compensation package, wellpass membership subsidies, jobrad and options for remote workAbout usWe are ecoplanet, a Munich-based & seed financed StartUp thriving to build the system of trust for European SMBs' daily green operations. With our help, our customers finally have the right system in place to contribute to the world’s climate change agenda. At ecoplanet, we are building the world’s largest B2B energy platform enabling companies to get a grip on their energy across the value chain.The green transformation massively increases the complexity in energy management and supply.

Energy is becoming an integral part of companies’ daily operations for which they are completely unprepared. The current energy crisis further boosts awareness and the need to act. We are building the energy platform that covers energy management, procurement, regulation and operations of green assets.

Leveraging smart meter data, we offer a highly scalable product that is plug & play and covers all relevant aspects of companies’ green future.We are an Equal Opportunity Employer. At ecoplanet we welcome everyone from all backgrounds no matter age, ethnicity, religion, citizenship, sexual orientation, disability status, neurodiversity, style, beliefs, gender, or else. We recognize that a sense of belonging is what drives innovation and empowers teams to achieve great things.

We are actively working to attract, develop, and build a passionate and diverse team that realizes our mission of handling the energy transition for industrial companies.