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- Aufgaben: Build strong customer relationships and support onboarding for our energy management software.
- Arbeitgeber: Join ecoplanet, a startup focused on innovative energy solutions and climate change impact.
- Mitarbeitervorteile: Enjoy remote work options, an attractive compensation package, and well-being perks.
- Warum dieser Job: Make a real impact in the energy transition while growing in a fun, dynamic team.
- Gewünschte Qualifikationen: 1+ year in Customer Success or Account Management; fluent in German and English.
- Andere Informationen: Bring your entrepreneurial ideas to life in a flat hierarchy!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your tasks
- Customer Relationship Management
Building and maintaining strong, long-term relationships with customers using ecoplanet\’s energy management software - Onboarding Support
Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform - Key Account Management
Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution - Customer Success Review
Conducting regular check-ins and business reviews to ensure customers achieve their goals - Sales Collaboration
Identifying upsell and cross-sell opportunities and working closely with the sales team - Data Monitoring and Reporting
Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS) - Cross-Functional Collaboration
Working with product and sales teams to deliver the best possible customer experience
You\’ll fit in great if you have
Personal:
- Proactive and goal-oriented
Proactive, professional, and goal-oriented in approaching tasks and challenges - Team player with independence
A team player with a strong ability to work independently and take on responsibility - Strong communication skills
Communicative, assertive, and capable of building customer trust and satisfaction - Solution-oriented mindset
Solution-driven and motivated to bring new ideas to the team and implement them
Professional:
- Relevant Experience
At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment - Language Skills
Fluent proficiency in German and English - Technical Skills
Confident use of Google Suite and CRM tools, preferably HubSpot - Key Qualifications
Strong communication, negotiation, and organizational skills
What we offer
- Entrepreneurial Freedom and Responsibility
Take the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas aren’t just welcomed—they’re essential and eagerly anticipated! - Dynamic and Fun Team Culture
Join a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key. - Accelerated Growth and Learning
Experience the dynamic world of an early-stage startup. We push you to constantly expand your comfort zone and foster continuous personal and professional growth. - Real Impact on Climate Change
Play a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition. - Well-Being and Agile Work Environment
Benefit from an attractive compensation package, wellpass membership subsidies, jobrad and options for remote work
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Associate Customer Success Manager (m/f/d) Arbeitgeber: EcoPlanet Green Operations GmbH
Kontaktperson:
EcoPlanet Green Operations GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Associate Customer Success Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with ecoplanet's energy management software. Understanding the platform inside and out will not only help you during the onboarding process but also enable you to provide proactive support to customers.
✨Tip Number 2
Highlight your experience in Customer Success or Account Management, especially in a SaaS environment. Be ready to discuss specific examples of how you've built strong customer relationships and resolved issues quickly.
✨Tip Number 3
Showcase your communication skills by preparing to demonstrate how you can build trust with customers. Think of scenarios where you've successfully navigated difficult conversations or negotiations.
✨Tip Number 4
Be prepared to discuss your approach to identifying upsell and cross-sell opportunities. Think about how you can collaborate with sales teams to enhance customer success and drive growth.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Associate Customer Success Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Associate Customer Success Manager position. Understand the key responsibilities and required skills, especially focusing on customer relationship management and onboarding support.
Highlight Relevant Experience: In your application, emphasize any previous experience in Customer Success or Account Management, particularly in a SaaS environment. Use specific examples to demonstrate your ability to build relationships and resolve customer issues.
Showcase Communication Skills: Since strong communication skills are crucial for this role, make sure to reflect this in your cover letter and CV. Use clear and assertive language, and provide examples of how you've successfully communicated with customers in the past.
Tailor Your Application: Customize your CV and cover letter to align with the company's values and the specific requirements of the job. Mention your proactive approach and solution-oriented mindset, as these traits are highly valued by ecoplanet.
Wie du dich auf ein Vorstellungsgespräch bei EcoPlanet Green Operations GmbH vorbereitest
✨Show Your Customer-Centric Mindset
Emphasize your experience in building and maintaining strong customer relationships. Be ready to share specific examples of how you've successfully onboarded clients or resolved issues, showcasing your proactive approach.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you build trust with customers and collaborate with cross-functional teams.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've identified upsell opportunities or resolved customer challenges. Show that you have a solution-oriented mindset and can think creatively to enhance customer success.
✨Familiarize Yourself with Relevant Tools
Make sure you're comfortable discussing your experience with CRM tools like HubSpot and Google Suite. Being able to talk about how you've used these tools to track metrics or improve customer interactions will set you apart.
