Senior User Researcher

We are looking for a Berlin-based Senior User Researcher to join our Design Guild, supporting our mission to create user-centered experiences that enable our audience to be climate active every day.

As a pivotal member working under the Design Team Lead, you’ll be a team of one, collaborating closely with cross-functional product teams. Your role will involve planning and executing impactful research that informs product development, advocating for user needs, and optimizing the usage of our research tools. If you have a passion for sustainability, thrive in collaborative environments, and possess a strong background in leading end-to-end research, we’d love to hear from you.

What you’ll do:

• You’ll deliver impactful insights across all product teams by identifying and executing on user research opportunities, directly supporting Ecosia’s strategic goals.
• You’ll act as a strategic consultant to product counterparts by collaborating with product designers and product managers to shape and inform different areas of the product through research-backed recommendations.
• You’ll be building up our user research repository and optimizing its usage (UserTesting, Lyssna, Looker, Airtable are just some of the tools we use).
• You’ll play a crucial role in the creation and maintenance of a user research roadmap, supporting product teams and broader strategic initiatives.
• You’ll educate on and evangelize user research findings to grow Ecosia’s user-centricity, ensuring products resonate with our user base.
• You’ll work closely with our Data Team and Product leads to grow the understanding of data insights and balance large-scale quantitative experiments with qualitative insight.

What you bring:

• 5+ years of experience as a user researcher, ideally with a focus on supporting multiple teams or working in a cross-functional environment.
• Proven experience using a variety of qualitative and quantitative research methods, as well as building Personas and user journeys.
• Experience using a variety of research and data analysis tools and usability testing platforms.
• Strong ability to present findings clearly to both technical and non-technical stakeholders, creating persuasive narratives, and prioritizing findings in teams’ roadmaps.
• Ability to align and prioritize research activities with company goals and strategic priorities in order to maximize impact.

Nice to haves:

• Experience building Research repositories (Dovetail, Enjoy HQ, etc).
• Experience with statistical analysis and data visualization tools.
• Knowledge of accessibility best practices and experience conducting research in support of inclusive design.
• Experience reviewing and sharing insights on isolated interaction patterns.

The hiring process:

• First call with our recruiter (45 mins).
• Portfolio Review with Lead and Product Designer (1.5 hours).
• Whiteboard challenge with Design and Product management (1.5 hours).
• Culture Interview with our CPO (45 mins).

Why Ecosia?

• What if your job made a real difference in the climate crisis? Join Ecosia and help plant millions of trees where people and ecosystems need them most.
• We are a diverse team, committed to equality, equity, and inclusion, with members of various backgrounds: sexual orientations, genders, ages, races, ethnicities, nationalities, physical and mental disabilities, family structures, and religions.
• We offer you the opportunity to balance work with other parts of your life (Flexible working hours, 30 vacation days/year on a five-day week, designated Focus Times, remote work options).
• Moving to Berlin for the first time? We welcome everyone and offer relocation support and visa/work permit assistance to new employees and their loved ones coming from abroad and within Germany (applicable for unlimited contracts).
• Our green benefits program, including subsidized public transport cards and bike inspection services, supports your sustainable living choices, varying by location.
• We support your professional growth through monthly learning days, hack days, online and physical libraries, a 2000€ development allowance per year, continuous feedback, etc.

Q&A

How many people work at Ecosia?

113 (January 2025) – our departments include Engineering (incl. Platform), Product (incl. Design & BI), Marketing, Trees, Operations, and People and Culture.

Where is Ecosia based and what kind of a work set-up do we have?

We are a remote-friendly company with one office in Berlin-Wedding. People come to the office or work from home per their wishes and/or circumstances. Some roles require presence in the office at least from time to time. The Talent Partner will tell you more.

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