CLM Manager (H/F)

The CLM Manager is responsible for managing all stages of the client lifecycle, from onboarding to periodic reviews.

The role ensures that client data is accurate and complete, regulatory requirements are met (e. g.

KYC/AML), and that internal stakeholders receive efficient, high‑quality support throughout the client relationship.

The position sits at the crossroads of Operations, Compliance, Bankers and assistants, Legal and IT, and is key to delivering seamless and controlled client experience.

Key Responsibilities

• Client Onboarding
• Coordinate and execute end‑to‑end onboarding for new clients (individuals and entities).
• Verify and validate KYC /KYT documentation in line with internal policies and regulatory requirements.
• Perform due diligence checks (sanctions, PEP, adverse media, source of wealth/funds) using internal tools and external providers.
• Assess client risk profiles and ensure appropriate risk classification and documentation.
• Liaise with Front Office, Compliance and Legal to resolve onboarding issues and obtain approvals.
• Periodic Reviews
• Perform regular and event‑driven KYC reviews in accordance with internal policies and local regulations.
• Monitor triggers that require review (change of circumstances, risk rating changes, new products, new jurisdictions, etc.).
• Ensure proper documentation and archiving of all client records in line with data retention rules.
• Support remediation exercises and data quality initiatives.
• Regulatory & Compliance Support
• Apply and interpret KYC/AML, FATCA/CRS, sanctions, and other relevant regulations
• Escalate higher‑risk clients and unusual situations to Compliance in a timely manner.
• Contribute to the implementation of new regulatory requirements and internal policies impacting client lifecycle processes.
• Support internal and external audits, regulatory inspections and Compliance testing by providing accurate information and documentation.
• Process, Quality & Risk Management
• Ensure that all activities are performed in accordance with internal procedures and control frameworks.
• Identify process gaps and risks and propose improvements to enhance efficiency, control and client experience.
• Stakeholder Management & Service Orientation
• Act as a point of contact for Bankers and assistants and other internal stakeholders on onboarding and client data topics.
• Provide clear and timely guidance on documentation requirements and processes.
• Support training and awareness sessions for Front Office and other teams on CLM / KYC requirements and best practices.
• Promote a culture of client focus combined with strong risk and compliance awareness.
• Systems & Data Management
• Ensure data quality, consistency and integrity across systems; support data cleansing initiatives.
• Participate in system enhancements, testing (UAT), and roll‑outs of new CLM tools
• Provide feedback to IT and project teams on system usability, issues and improvement opportunities.

Qualifications & Experience

• Bachelor’s or master’s degree in finance, Business Administration, Law, Economics or related fields, professional qualifications (ACAMS, CAS) or equivalent working experience
• 5 years of experience in client onboarding, KYC/AML or similar roles in as Swiss Private Bank
• Strong knowledge of KYC/AML frameworks and regulatory requirements (e. g. Swiss regulations and AML laws, FATF recommendations; FATCA/CRS and general tax knowledge)
• Experience working with CRM software and core banking systems; familiar with workflow tools
• Analytical skills
• Detail orientation
• Client‑oriented mindset
• Regulatory mindset: Strong awareness of compliance, risk and control requirements.
• Stakeholder management: Ability to collaborate effectively with Bankers and Assistants, Compliance, Legal, Operations and IT.
• Ability to prioritise, handle multiple cases simultaneously and meet deadlines.
• Team player: Collaborative, open‑minded and willing to support colleagues across the team.
• Resilient, adaptable and comfortable in a changing regulatory and business environment
• IT skills: Proficient in MS Office, comfortable working with multiple systems and databases.
• Fluency in French and English (written and spoken) and residency in Switzerland is required

About Us

Edmond de Rothschild is a conviction-driven investment house dedicated to the belief that wealth is what tomorrow can be made of, specialises in Private Banking and Asset Management, and serves an international clientele of families, entrepreneurs and institutional investors.

The Group is also active in Corporate Finance, Private Equity, Real Estate and Fund Services.

Family-owned and independent, the Group favours bold strategies and investments rooted in the real economy, combining long‑term performance and impact.

#J-18808-Ljbffr