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- Aufgaben: Lead and develop the Product Support Team to enhance customer satisfaction and drive revenue growth.
- Arbeitgeber: Join Edmund Optics, a top player in optics and photonics technology with a global reach.
- Mitarbeitervorteile: Enjoy remote work options, a competitive salary, training opportunities, and fun company events.
- Warum dieser Job: Be part of a dynamic team in a growing industry, making a real impact on customer experiences.
- Gewünschte Qualifikationen: Degree in engineering or science, 3+ years in technical sales, and strong leadership skills required.
- Andere Informationen: Position available in Mainz, York, or Lyon; travel for tradeshows may be needed.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics GmbH is looking for a
Product Support Manager EMEA (f/m/d)
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.
Essential Functions:
Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
This office-based position can be located in Mainz (Germany), York (UK) or Lyon (France), depending on the candidate’s preference.
Edmund Optics | Product Support Manager Mainz (f/m/d) Arbeitgeber: Edmund Optics
Kontaktperson:
Edmund Optics HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Edmund Optics | Product Support Manager Mainz (f/m/d)
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in optics and photonics. This knowledge will not only help you understand the products better but also demonstrate your passion and commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the optics industry, especially those who have experience in product support or technical sales. Attend relevant conferences and trade shows to make connections that could lead to valuable insights and opportunities.
✨Tip Number 3
Prepare to discuss your leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved customer satisfaction or streamlined processes, as these are key aspects of the Product Support Manager role.
✨Tip Number 4
Research Edmund Optics' products and their applications thoroughly. Being able to speak knowledgeably about their offerings and how they fit into various markets will set you apart from other candidates and show your genuine interest in the company.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Edmund Optics | Product Support Manager Mainz (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical sales or product support, especially in optics or related fields. Use specific examples to demonstrate your leadership skills and ability to manage teams effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your strong written and verbal communication abilities. Consider including examples of successful presentations or customer interactions.
Tailor Your Application: Customize your cover letter to reflect your understanding of Edmund Optics and its products. Mention how your background aligns with their mission and how you can contribute to their growth in the European market.
Wie du dich auf ein Vorstellungsgespräch bei Edmund Optics vorbereitest
✨Understand the Product and Market
Make sure to familiarize yourself with Edmund Optics' product range and the specific markets they serve. Being able to discuss how their products are applied in various industries will show your genuine interest and understanding of the role.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences that showcase your leadership abilities. Discuss how you've managed teams, improved processes, or increased customer satisfaction, as these are key aspects of the Product Support Manager role.
✨Showcase Technical Knowledge
Brush up on your knowledge of optical engineering and related concepts. Be ready to answer technical questions and provide insights into how you would assist the Product Support Team with complex inquiries.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
