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- Aufgaben: Lead and develop the Product Support Team to boost customer satisfaction and revenue.
- Arbeitgeber: Join Edmund Optics, a dynamic leader in optical products and solutions.
- Mitarbeitervorteile: Enjoy a competitive employment package and opportunities for professional growth.
- Warum dieser Job: Be part of a team that enhances customer engagement and drives service excellence.
- Gewünschte Qualifikationen: Degree in engineering, physics, or related field; 3+ years in technical sales or product support.
- Andere Informationen: Participate in tradeshows and conferences to showcase your expertise.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
Job Description
At Edmund Optics, we are seeking a highly competent and skilled Product Support Manager EMEA to manage our Product Support Team with the aim to maximize customer satisfaction. Key responsibilities include team structuring for operational effectiveness, day-to-day team management, increasing regional customer satisfaction, and efficiently scheduling Sales & Applications Engineers.Essential FunctionsManage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountabilityCoordinate sales process improvements and customers journey developmentParticipate in tradeshows and conferences to enhance customer engagement and service leadershipWe require a degree in engineering, physics, mathematics, or hard science and a minimum of three years' experience in technical sales and/or product support. Knowledge of company products, applications, capabilities, and sourcing possibilities is also essential.Able to identify key objectives, set goals, and execute plans with excellent communication and presentation skills, both written and verbal.
We offer a versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation.
Product Support Manager EMEA Arbeitgeber: Edmund Optics
Kontaktperson:
Edmund Optics HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Product Support Manager EMEA
✨Tip Number 1
Familiarize yourself with the specific products and applications offered by Edmund Optics. Understanding the technical details and capabilities of our products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Edmund Optics on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving customer satisfaction. Be ready to share specific examples of how you've successfully led a team or enhanced customer engagement in your previous roles.
✨Tip Number 4
Stay updated on industry trends and challenges in the optics field. Being knowledgeable about current developments will allow you to speak confidently about how you can contribute to the company's goals and customer satisfaction.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Product Support Manager EMEA
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Manager EMEA position. Understand the key responsibilities and required qualifications, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical sales or product support. Provide specific examples of how you've managed teams or improved customer satisfaction in previous roles.
Showcase Communication Skills: Since excellent communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful presentations or customer interactions.
Tailor Your Application: Customize your cover letter to reflect your understanding of Edmund Optics and its products. Mention any relevant knowledge you have about their offerings and how you can contribute to enhancing customer engagement and service leadership.
Wie du dich auf ein Vorstellungsgespräch bei Edmund Optics vorbereitest
✨Show Your Technical Expertise
Make sure to highlight your background in engineering, physics, or mathematics during the interview. Be prepared to discuss specific examples of how your technical knowledge has helped you in previous roles, especially in product support or technical sales.
✨Demonstrate Leadership Skills
As a Product Support Manager, you'll need to manage and develop a team. Share your experiences in team management and how you've successfully led teams to achieve customer satisfaction and productivity goals.
✨Prepare for Customer Engagement Scenarios
Since enhancing customer engagement is key, think of scenarios where you've improved customer journeys or resolved complex issues. Be ready to discuss these situations and the outcomes to showcase your problem-solving skills.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a brief presentation about a relevant topic to demonstrate your communication prowess.
