- Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships.
- Own the full renewal cycle, from understanding each partner's evolving needs through negotiation and close.
- Analyze partner data to identify trends, risks, and opportunities, translating insights into actionable recommendations.
What You Should Have:
- 3+ years of experience in customer success or account management in B2B SaaS, with a track record of owning renewals and expansion.
- Strong relationship-building skills with experience influencing senior stakeholders.
- Comfort working with data and translating insights into compelling partner-facing narratives.
Why Join EdSights:
- Make a real impact in higher education by helping colleges better support students through AI-driven insights.
- Join a values-driven, collaborative culture with a kind, inclusive, no-ego team.
- Enjoy flexibility and competitive benefits, including unlimited PTO, paid parental leave, and 401k matching.
EdSights
EdSights builds technology for higher education to understand student thoughts and feelings using AI-powered conversations. They partner with 300+ colleges, are backed by $80M, and have a driven, thoughtful team that values ownership and quick execution.
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Customer Success Manager (Fully Remote) Arbeitgeber: EdSights
EdSights ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Innovation und Eigenverantwortung geschätzt werden. Als Teil eines schnell wachsenden Start-ups haben Mitarbeiter die Möglichkeit, ihre Fähigkeiten in einem B2B SaaS-Umfeld zu erweitern und aktiv zur Gestaltung des technischen Supports beizutragen. Die vollständig remote Arbeitsweise ermöglicht es, flexibel zu arbeiten und gleichzeitig einen bedeutenden Einfluss auf die studentische Engagement- und Bindungssoftware zu haben.
