Senior Manager, Customer Solutions DACH

Senior Manager, Customer Solutions DACH

Apply locations Germany-Garching time type Full time posted on Posted 3 Days Ago job requisition id Req-37986

Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Solutions teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.

How you’ll make an impact:

• Provide overall leadership and direction to the Customer Solutions organization in the DACH Region with a continued focus on delivering an outstanding customer experience across all business verticals for both external and internal customers.
• Lead a team within assigned function including team budget responsibilities and managing outside contractors/vendors.
• Define and manage priorities and work allocation.
• Responsible for team performance, organizational effectiveness and talent development.
• Ensure right processes, knowledge, metrics and systems are in place to effectively manage CS operations in DACH; drive country specific improvements as needed.
• Escalate country / region specific needs and challenges and develop options on how to address those.
• Build strong relationships with Key Customers on non-sales related topics.
• Manage complex activities and orchestrate / facilitate execution with Key Stakeholders in Supply Chain, Finance and other.
• Responsibility for internal/external audits for CS; cooperation with auditor; involvement in management reviews; development of risk mitigation strategies.
• Other incidental duties.

What you\’ll need (Required):

• Bachelor\’s Degree and 7+ years of relevant experience in commercial operations, customer service or supply chain (industries such as e.g. medical device, manufacturers etc.)
• Proficiency in in German and English; French is a big plus

What else you’ll need (Preferred):

• ERP and CRM System Proficiency: Knowledge of any ERP system e.g. JDE, SAP, Oracle etc., other tools are a plus
• Strong communication and leadership and interpersonal skills
• Ability to build effective partnerships
• Good negotiator, good facilitator / orchestrator
• Experience in a metrics-driven environment
• Critical thinking, high sense of service and quality, ensuring process execution accuracy

What is it like to work at Edwards Lifesciences in Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Germany also offers the following benefits:

• Competitive Compensation and Benefits package
• Flexible working hours, remote working
• Pension plan Risk
• Insurance Meal Benefits
• Service Awards Enhanced
• Leave Benefits
• Transportation Benefits
• Employee Stock Purchase Programme
• Employee Assistance Programme
• Comprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.

About Us

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world\’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan – it\’s our life\’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

#J-18808-Ljbffr