CX Specialist (US)
Remote, Full-time
Salary: $50-80k + equity
In a nutshell: Full-time remote role based in the US (ET ±2 hours) with occasional earlier hours to overlap with EU time zones.
We are Popcorn
- Global connectivity with no roaming fees. We’re rebuilding telco from the ground up with a single global phone plan that just works.
- Built AI-first. Imagine a telco where AI screens spam calls, takes notes, or books a restaurant for you. That future isn’t science fiction. It’s what we’re building.
- Momentum speaks volumes. Thousands of customers already rely on Popcorn, and we’re seeing extraordinary traction and growth.
- Backed by millions in funding. We’re supported by investors that backed leading consumer and AI companies such as Lovable, Bland, Superpower and Revolut.
- Experienced team with bold ambitions. We’ve previously built consumer products used by 100,000+ people — and we’re just getting started.
Your mission
- Support Popcorn customers from first activation through ongoing usage, ensuring a smooth and positive experience
- Handle frontline customer support with clarity, warmth and speed across our support channels
- Help resolve customer issues, escalating thoughtfully when needed
- Contribute to help content, FAQs, and internal CX documentation
- Work closely with Product and Engineering to report issues, share feedback and improve the customer journey
- Represent the Popcorn brand in every customer interaction
What we’re looking for
- 1–4 years in customer support, customer success or a related role at a product-driven company
- Experience working directly with customers via chat, email or Intercom
- Excellent written communication — clear, empathetic and human
- Good product intuition and curiosity about how things work
- Calm, reliable, and thoughtful when helping customers through issues
- Bonus: experience in technical software products
The perks
- Join a world-class team building one of the most ambitious consumer technology companies, while keeping things fun
- As an early employee, you’ll have real autonomy and ownership over one of Popcorn’s most important, user-facing functions
- Fully flexible remote setup — work from anywhere, with coworking covered if you prefer
- Regular team meetups, hackathons, and offsites to stay connected
- Your choice of laptop, tools and desk setup
- And of course, a virtually endless supply of popcorn!
We’d love to hear from you!
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CX Specialist (US) Arbeitgeber: Ef
EF Education First ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern eine dynamische und internationale Arbeitsatmosphäre bietet. Mit flachen Hierarchien und einer transparenten Karriereleiter ermöglichen wir schnelle Entwicklungsmöglichkeiten und frühe Verantwortung, während unsere attraktiven Vergütungsmodelle und vielfältigen Benefits, wie kostenlose Sprachkurse und Reisevergünstigungen, das Arbeiten bei uns besonders lohnenswert machen. Werde Teil eines engagierten Teams in Düsseldorf, das leidenschaftlich daran arbeitet, Menschen für internationale Erfahrungen zu begeistern und sie auf ihrem Weg zu unterstützen.
