Senior Flight Specialist

h3In-office, Full-time /h3 pAt EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. /p h3Job Description /h3 h3Senior Flights Specialist /h3 h3Zurich Office /h3 h3In-office, Full-time /h3 pAt EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. /p pBehind every journey is a team that makes it happen, and that is where you come in. /p pAs Senior Flights Specialist, you will take full ownership of all group flight and train reservations for our student programs. You will be the trusted expert for our Sales offices, setting the standard for accuracy, cost-effectiveness, and timely delivery. This senior role combines reservation expertise with strong airline relationships and a commitment to giving our students the best possible travel experience. /p h3Key Responsibilities Will Include /h3 ul liSales Office Support: Provide timely and efficient support and communication to our Sales offices, ensuring they have the answers and options they need to serve students well. /li liGroup Travel Ownership: Take full ownership of all group flight and train reservations, from search and booking to ticketing and changes, and resolve complex cases end-to-end. /li liProduct Service Expertise: Apply and continually develop your product and service knowledge, using hands‑on reservation and ticketing skills to deliver accurate results. /li liCost Quality Focus: Identify cost-effective transport solutions and drive progress toward budget and quality targets without compromising the student experience. /li liStakeholder Collaboration: Work closely with other stakeholders to identify the best options for our students, who are at the heart of everything we do. /li liAirline Relationships: Manage issues and exceptions with airlines and travel partners, using strong relationships to find solutions quickly. /li liKnowledge Sharing: Support and guide colleagues on reservation processes, tools, and best practices. /li liDeadline Management: Work under strict deadlines to meet team and company targets. /li /ul h3What We're Looking For /h3 ul liA degree in tourism, hospitality, or a related field is preferred /li liMinimum 5 years of experience in the travel or tourism industry, transport or logistics, or operations /li liGDS Amadeus experience is essential /li liKnowledge of group airline booking tools is a strong advantage /li liExcellent written and spoken English is key; proficiency in any other language is an advantage /li liStrong communication and problem‑solving skills, with a proven ability to handle complex situations /li liExceptional attention to detail and accuracy /li liExperience working or studying in an international environment /li /ul h3What EF Zurich Offers /h3 pWe are a global, mission‑driven company. Our goal? Open the world through education and cultural exchange. We are an International team with an international audience and have opportunities to work across regions. /p pOur staff benefits and perks include: /p ul liDiscounts on EF programs for staff, and staff friends and family, for all EF programs /li liFree use of EF Hello: a premium language learning app /li liTuition reimbursement for continued education /li liDiscounts with our global hotel and travel partners /li li15% off our on‑site Kita /li liSwiss Travel Halb‑tax reimbursement /li liFully equipped on‑site fitness gym (free for all employees) /li liReferral Bonus for all referred staff hires (equivalent for 500 USD) /li liAnd much more… /li /ul #J-18808-Ljbffr