Overview
In this role you will strengthen DataOps governance by overseeing documentation, SOPs, and SLA management. You will collaborate with IT, production support, and business teams to ensure accurate, audit-ready procedures and measurable service quality. You will monitor critical data interfaces, report on risks and performance, and drive continuous improvements. This position fits into a global data platform team focused on reliable, well-documented operations and compliant service delivery. You will shape governance practices that enable scale and transparency across cross-functional teams.
Verantwortungsbereiche
- Coordinate operational activities related to data integration services, ensuring change management, QA, SLA monitoring, and SOP documentation.
- Monitor and act as the primary contact for SLA- and procedure-related topics for critical processes.
- Create, maintain, and improve documentation and SOPs to align with standards, audits, and regulations.
- Collaborate with IT, production support, and business teams to strengthen governance around data integration processes.
- Ensure traceability and regular updates of KPIs related to SLAs, quality, and reliability.
- Prepare and contribute to service reviews and reporting, highlighting risks and improvement opportunities.
- Improve internal processes by gathering stakeholder feedback and proposing SOP/workflow optimisations with the line manager.
- Support incident and problem management from a governance perspective (post-incident docs, lessons learned, follow-up).
- Facilitate communication across teams to support operational excellence and continuous improvement.
Zentrale Anforderungen
- At least 5 years in operational governance, documentation management, service management, or PMO roles in data-driven or IT environments.
- Proven experience in managing and monitoring SLAs and SOPs across multiple stakeholders.
- Strong writing, organisational, and analytical skills with audit-ready documentation.
- Experience tracking KPIs, preparing service quality reports, and presenting findings to management.
- Good understanding of data integration and data platforms; knowledge of Kafka, Opcon orchestrator, microservice architectures, and REST is a strong plus.
- Strong communication skills for interaction with technical and non-technical stakeholders and cross-team coordination.
- High attention to detail, autonomy, and ability to manage priorities in a dynamic setting.
- Proficiency in English; French is an asset.
- Strong communication and interpersonal skills
- Structured, methodical, and rigorous in documentation and process management
- Proactive team player with cross-functional collaboration
- Kafka
- Opcon orchestrator
- Microservice architectures
IT Data Service Manager in Genève Arbeitgeber: EFG Bank
EFG International ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern ein dynamisches und unterstützendes Arbeitsumfeld bietet. Mit einem klaren Fokus auf Vielfalt und Inklusion fördert das Unternehmen eine Kultur des gegenseitigen Respekts, in der die Beiträge jedes Einzelnen geschätzt werden. Die Möglichkeit zur beruflichen Weiterentwicklung und die Zusammenarbeit mit talentierten Kollegen machen EFG zu einem attraktiven Arbeitsplatz für alle, die in der Versicherungsbranche einen bedeutenden Einfluss ausüben möchten.
