To strengthen our international team, we are looking for highly communicative freelancers to join our German-speaking Customer Care team. Zenith Quality Services Ltd. (ZQS) provides professional support to international companies in their daily business operations, with a particular focus on secretarial services, customer support, and telephone answering services. As a Freelance Call Center Agent, you will be the first point of contact for callers on behalf of many small and medium-sized businesses. You will greet callers in a friendly and professional manner, take callback requests, transfer calls, schedule appointments, process orders, and provide information.
Requirements
Your qualifications:
- You have native-level German language skills, both written and spoken.
- You have a good command of written and spoken English.
- You have a valid VAT identification number (VAT ID).
- You have a dedicated, lockable workspace where you can work without interruptions.
- You have excellent communication skills and a friendly, customer-oriented attitude.
- You are comfortable adapting to different work processes and are confident using a PC.
Technical requirements:
- High speed internet connection (min. 25 Mbps Download, min. 5 Mbps Upload)
- PC or laptop with Windows10 or Windows11 (activated and licensed) or macOS (Big Sur, Monterey, Ventura)
- Cable-based fixed-line technology: VDSL, Cable (DOCSIS) or Fiber
- CPU: Minimum 4 physical cores at 2 GHz or higher
- Memory: Minimum 8 GB RAM
- Storage: At least 100 MB of free local disk space
- Screen size of 24 inches, Resolution of 1080p or higher
- Keyboard, mouse, and a USB headset for calls and meetings
What we offer you:
- Comprehensive onboarding and training
- 100% work from home
- Dedicated contact person during peak hours
- Flexible working hours
- Reliable monthly payments
- Long-term cooperation instead of short-term projects
- Guaranteed minimum hours
Highlights
You can work part-time or full-time in a modern, innovative environment with diverse colleagues. We offer competitive pay, professional training, and fair treatment to support your growth and success.
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Freelance Call Center Agent Inbound - German (m/f/d) Arbeitgeber: eGroup
Als Arbeitgeber im Herzen von Berlin bieten wir dir die Möglichkeit, in einem dynamischen und internationalen Team zu arbeiten, das Wert auf eine respektvolle und wertschätzende Unternehmenskultur legt. Mit unbefristeten Festanstellungen, flexiblen Arbeitszeiten und umfangreichen Entwicklungsmöglichkeiten unterstützen wir deine berufliche Entfaltung und sorgen gleichzeitig für eine ausgewogene Work-Life-Balance. Genieße zudem zahlreiche Vorteile wie kostenfreie Getränke, Obst im Büro und Zuschüsse für Sport- und Mobilitätsangebote, während du in einem inspirierenden Coworking-Umfeld tätig bist.
