(Senior) Product Operations Manager (m/f/d)

Job Overview

Do you enjoy enabling teams to build a best-in-class product? Are you excited about shaping the processes that help product teams deliver impactful solutions to customers? Join us as a (Senior) Product Operations Manager (m/f/d) in Munich and help us drive our mission to empower the product team at EGYM Wellpass while collaborating closely with the Product Operations team of EGYM Technology!

Responsibilities

• Foster Data-informed Decisions: You help to connect the dots between product data and strategic outcomes, ensuring the availability and visibility of reliable and actionable data.
• Tool Ownership: You own and manage tools for product discovery, roadmap planning, product analytics, and AI-assisted workflows, ensuring teams can execute effectively.
• Strategic Planning: You enable Strategic Product Planning by supporting the creation and measurement of outcome-driven goals and organizing roadmap planning cycles.
• Strive for Operational Excellence: You streamline and continuously improve processes across the EGYM product organization where you add value and evangelize best practices so that Product Managers can spend most of their time on core product work.
• Improve Collaboration and Communication: You synchronize release processes, support communication of the product roadmaps, and ensure streamlined collaboration within the Product Management team and with stakeholders from other departments.
• Optimize Feedback Loops: You design efficient processes to collect, sort, analyze and share customer and stakeholder insights, ensuring product teams have valuable qualitative data to make informed decisions.

Fitness level (Required Experience & Skills)

• Experience: 3+ years in product operations, product management, or similar fields.
• Strategic Thinking: Experience in planning and evaluating strategic goals, such as OKRs and outcome-driven goals.
• Relationship Building: Strong communication and collaboration skills to align cross-functional teams and stakeholders.
• Continuous Improvement: A proactive mindset with the ability to streamline processes and continuously improve operational efficiency.
• Technical Knowledge: Familiarity with tools and methodologies for product analytics (e.g., Mixpanel), user research (e.g., Condens), customer feedback and roadmap planning (e.g., Productboard) is a plus.

Training goal for your first 6 months

• Organizational Insights: Develop a clear understanding of the product organization of EGYM Wellpass and Technology and respective objectives.
• Success Metrics: Implement a framework to establish success metrics for the EGYM Wellpass Product.
• Insight Structuring: Partner with User Research to create a proper structure to store and leverage insights from user research and customer feedback.
• Analytics Integration: Support the adoption of product usage analytics to foster even more data-informed decisions.
• Process Improvement: Drive collaboration across teams by improving processes between Wellpass and Technology.

Equipment we provide (Benefits)

• International Team: Join a diverse and international team to collaborate with talented professionals from around the world.
• Work-Life-Balance: Flexible working hours, hybrid working policy (2 office days), and 30 days of vacation per year.
• Fit & healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany and/or use our in-house gym with EGYM products.
• Flex Budget: €60 per month flexibly for public transportation and a meal subsidy.
• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform.
• Discounts: Access a variety of great discounted offers, from fashion to leisure, through our employee benefits portal.
• Bike Leasing: Use a leasing bike offer for your way to work or in your spare time.
• Subsidized Pension: Benefit from our employer-subsidized pension.
• Team Events and Culture: Regular team events to foster a strong culture and fun atmosphere also at work.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.