IT Administrator, IT Service Manager (m/f/d)

As the world moves towards a greener future, the demand for raw materials-minerals and metals-is set to increase immensely over the next three decades.

Europe faces a critical challenge in securing a stable supply of these essential resources.

This challenge is where EIT Raw Materials steps in.

EIT Raw Materials is at the forefront of driving innovation and sustainability in the raw materials sector.

As an Innovation Community within the European Institute of Innovation and Technology (EIT), we collaborate with over 300 partners across industry, academia, and research institutes.

Together, we forge dynamic, long-term partnerships to develop innovative solutions that meet Europe's growing demand for raw materials.

• IT Service Ownership & Vendor Management
• Manage relationships with external IT service providers and ensure high-quality service delivery.
• Define service scope, priorities, and expectations aligned with business needs.
• Monitor SLAs, KPIs, and vendor performance.
• Oversee IT infrastructure, including cloud environments, backups, networks, and website hosting.
• Ensure IT services align with organizational architecture and operational standards.
• Workplace & End-User Services
• Act as the central contact for IT requests and workplace services.
• Manage the end-user IT environment to ensure a seamless user experience.
• Oversee the full lifecycle of IT assets, including procurement, deployment, maintenance, replacement, and disposal.
• Coordinate employee onboarding/offboarding for IT equipment.
• Maintain workplace standards, cost efficiency, user satisfaction, and the Acceptable Use Policy (AUP).
• IT Asset & Software Management
• Maintain an accurate hardware and software asset register.
• Ensure visibility of asset ownership, lifecycle, and costs.
• Establish asset governance, documentation, and tracking standards.
• Manage software procurement, licensing, renewals, usage optimization, and lifecycle.
• Identify opportunities to optimize software costs and eliminate unused licenses.
• Compliance & Security
• Ensure IT assets, software, and infrastructure comply with organizational policies and governance requirements.
• Coordinate data protection, cybersecurity, and IT security reviews.
• Work closely with the Data Protection Officer and Information Security Officer.
• Support audit readiness through accurate documentation and operational records.
• IT Administration & Cost Control
• Manage IT vendors, contracts, and service agreements throughout their lifecycle.
• Drive IT budget planning, cost transparency, and optimization.
• Ensure efficient use of IT assets, infrastructure, and software licenses.
• Provide reporting on IT services, assets, vendors, and costs to support business decision‑making.
• Profile
• Strong experience in IT operations, IT service management, and vendor management, including coordinating external IT service providers.
• Proven experience working with managed service providers to ensure service quality, accountability, and alignment with business needs.
• Solid understanding of enterprise IT environments, including Microsoft 365, cloud services, and workplace technologies.
• Ability to translate business requirements into structured service requests and oversee delivery by external providers.
• Experience managing IT assets, software licenses, subscriptions, and their lifecycle, with a focus on optimization and cost control.
• Practical experience with IT budgeting, cost management, and identifying optimization opportunities across services, licenses, and contracts.
• Strong knowledge of vendor and contract management, including service agreements, renewals, and performance monitoring.
• Experience establishing structured processes and maintaining transparency across IT services, assets, and vendors.
• Ability to evaluate IT services and provider performance from a business perspective without requiring deep technical expertise.
• Experience coordinating IT initiatives across multiple stakeholders while ensuring clear communication and timely resolution.
• Working knowledge of GDPR and information security principles to ensure compliant IT services and vendor operations.
• Experience maintaining accurate, audit-ready documentation for IT assets, licenses, vendors, and service processes.
• Strong focus on continuous improvement, cost optimization, and efficient IT service delivery.
• Ability to create clear documentation and user guidance to support consistent and compliant use of IT services.
• Excellent communication skills, acting as a bridge between business stakeholders and external IT providers.
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