(Junior) Customer Success Manager EMEA | Printing and imaging industry (m/f/d)

(Junior) Customer Success Manager EMEA | Printing and imaging industry (m/f/d)*

Puchheim or remote (with Germany)
Permanent
Full-time
Sales

Tasks & Responsibilities:

• Manage Enterprise Accounts: You will be the dedicated contact for key enterprise clients across EMEA – starting with Central Europe and gradually expanding into new countries.
• Act as Strategic Partner: You will support customers holistically throughout their lifecycle – from onboarding to workshops, trainings, and long-term strategic collaboration.
• Drive Growth and Satisfaction: You will identify opportunities for upselling and cross-selling, helping customers extract more value while boosting retention and expansion.
• Lead Business Reviews: You will regularly conduct business reviews, offer data-driven insights, and provide tailored strategic recommendations.
• Collaborate Across Teams: You will work closely with sales, product management, marketing, support, and service teams—locally and globally—to ensure a seamless customer experience.
• Align with Global Colleagues: You will maintain regular exchange with our teams in the US and Asia to ensure consistent support for global accounts.
• Build New Relationships: You will strategically engage with underpenetrated accounts and new prospects—no pure cold calling, but thoughtful outreach to relevant decision-makers.

Skills & Experience:

• Background in Customer-Facing Roles: You have at least 2 years of experience in enterprise sales, customer success, account management, or a related field.
• Understanding of Corporate Structures: You are familiar with complex organizational setups and buying centers in larger companies.
• Experience in International Environments: You’ve worked with clients across borders and understand how to adapt your approach in multicultural contexts.
• Industry Knowledge: Experience in the enterprise printing and imaging industry, particularly with multifunction device manufacturers, is a strong plus.
• Strong Communication Skills: You are structured, independent, and confident—whether presenting remotely or face-to-face.
• Language Skills: You speak fluent English. German is a big plus, and additional languages like French, Spanish, Dutch, or Italian are very welcome.
• Willingness to Travel: You’re open to traveling about 30% of the time to stay close to clients and colleagues across the EMEA region.

Benefits:

• Work with Market Leaders: You’ll represent a strong product portfolio with an excellent reputation in the European printing industry.
• International Collaboration: You’ll work directly with the headquarters and regional entities of top global clients – plus colleagues across the US and Asia.
• Room to Grow: You’ll benefit from fast decision-making processes, a flat hierarchy, and plenty of responsibility from day one.
• Supportive Team Culture: You’ll join a motivated, international team that values open exchange, shared success, and continuous learning.
• High Level of Independence: You will have the autonomy to manage your projects independently while being supported by a strong team of experts.
• Job Security in a Growing Industry: As part of an internationally operating technology leader, you will benefit from a stable and future-oriented work environment.
• Comprehensive Social Benefits: Enjoy perks such as sick pay top-up, a personal health budget of €300 per year, and an employer pension subsidy of 30% instead of the legally required 15%.
• Additional benefits: Company car or car allowance, 30 days vacation, and flexible working hours.

Sounds interesting? Then apply in just 3 minutes:
No cover letter required. CV (in English or German) is sufficient.

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