Customer Success Graduate Specialist

h3Mission and responsibilities /h3 pBeing a Cloud Computing company, SECUTIX understands the importance of Customer Success. That is why, as we are growing our customer portfolio, SECUTIX is now expanding our Customer Success team. This team works alongside our Product, Professional Services, Sales and Services teams to help customers achieve even higher levels of success. /p pWe are looking for a qualified individual contributor as aCustomer Success Specialist. Working as part of the Customer Success team you will provide support to our Customer Success Managers and guidance to identified SECUTIX customers. This guidance is designed to increase the value customers get from the SECUTIX platform by ensuring their needs and expectations are met, and helping our customers get the most of our solution to grow their business. /p pThe SECUTIX Customer Success team is a group of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress. /p pCandidates should have technology related delivery, implementation and consulting experience.br/ /p h3Relationships: /h3 ulliBuild and manage strong relationships with internal Customer Success team within French-speaking Switzerland and across other GEO’s /liliBuild and foster relationships with customers at multiple levels to resolve issues and identify business opportunities /liliShare success stories externally to help build the SECUTIX brand awareness with support of the marketing and communications teams. /li /ul h3Commercialisation: /h3 ulliEnable Sales and Professional Services on cross-sell and up-sell opportunities /li /ul h3Engagement: /h3 ulliSupport Customer Success Managers to help customers fully leverage the SECUTIX platform /liliProvide SECUTIX platform program/release management best practices /lilipPromote awareness and drive utilisation of the latest SECUTIX innovations /ppbMeasurement Evaluation: /b /p /lilipEvaluate how customers manage their SECUTIX investment identify efficiency and effectiveness gains (processes tools) /ppIncrease the ROI customers get from SECUTIX /p /li /ul h3What we offer /h3 ulliA stimulating and professional working environment in a dynamic team with extensive expertise /liliExciting projects using the latest technologies /liliFlat organisational hierarchies and cross-functional teamwork /liliClose contact with customers in a creative industry /liliA supportive culture with excellent opportunities for professional and personal training and development /li /ul h3About your profile /h3 ulliProven track record of establishing yourself as a trusted advisor to customers /liliAbility to build and maintain strong long-term relationships with customers and colleagues /liliExcellent written and verbal presentation skills /liliExcellent grasp of technology products and ability to learn new tools quickly /liliStrong analytical skills. Ability to process and interpret customer information (product utilisation data and custom requirements) to help drive adoption /liliHas handled difficult customers or situations and can demonstrate resolutions /liliA good awareness understanding of the Sports, Entertainment cultural sectors /liliA graduate level education. /li /ul h3Your Work Experience /h3 ulliProven 0–3 years’ work experience demonstrating your ability to support customers in an IT service company /liliHands on experience with SaaS ticketing and/or a CRM/Marketing Cloud solutions /liliHistory of success as a consultant, technical account management, or equivalent /li /ul #J-18808-Ljbffr