Senior Digital Workplace Specialist - AI & Automation

h3About the role /h3 pAt ELCA, Corporate IT ensures that more than a thousand colleagues remain productive every day. We are seeking a professional based in Pully who will both deliver today's IT services and contribute to building tomorrow's AI-enabled IT organisation. The successful candidate will resolve user requests hands‑on and will leverage Claude, LibreChat, AI agents and our knowledge base to automate, document and continuously improve our ways of working, starting with their own activities. /p h3Your mission /h3 pYou are the go‑to IT engineer for our Pully office and a driver of automation inside the Corporate IT team. Your time is deliberately split between brunning /b and bimproving /b the service: /p ul libAt start: ~80% run / 20% improve /b /li libTarget: 50 / 50. /b Every procedure you automate frees time for the next improvement. Your own progress shows up in this ratio. /li /ul h3What you will do /h3 h3Run: keep colleagues productive /h3 ul liHandle incidents and service requests end to end (ITIL L1 + L2 scope): first contact, diagnosis, resolution and escalation only when needed /li liLook after the Pully office on site: onboarding/offboarding, laptops, peripherals, meeting rooms, printing, local network and Wi‑Fi issues /li liAdminister the workplace stack: Microsoft 365, Entra ID / Active Directory, Intune, Defender, Windows and macOS endpoints /li liWork in our ticketing and knowledge tools and keep tickets clean and documented /li liSupport colleagues in other ELCA offices (Geneva, Zurich and others) when needed, and travel to them occasionally /li /ul h3Improve: automate and augment /h3 ul liTurn repetitive procedures into automated workflows using low-code tools (e.g. Power Automate), AI agents and LibreChat assistants /li liUse Claude and internal AI tools every day to diagnose faster, draft answers, write procedures and analyse ticket trends /li liBuild and maintain a high-quality IT knowledge base, written for both humans and AI agents (self-service, assisted resolution) /li liSpot recurring incidents, measure them, and propose and deliver fixes at the root cause /li liShare what works: coach the rest of the L1 team on AI usage and automation and help raise the team's maturity /li /ul h3Share: promote knowledge and AI adoption /h3 ul liProactively communicate improvements, new procedures and new AI capabilities to the IT team and to end users, without waiting to be asked /li liRun short demos, lunch‑and‑learn sessions or show‑and‑tell sessions on new AI tooling (Claude, LibreChat, agents) and on the automations delivered /li liPublish regular updates (e.g. Teams posts, newsletter contributions, tips of the week) on what was automated, what was learned, and how colleagues can benefit from it /li liWrite user‑facing guides and how‑tos that help colleagues adopt AI tools safely and in line with ELCA's AI policy /li liAct as an AI champion within Corporate IT: collect feedback and use cases from users, and feed them back into the improvement backlog /li /ul h3What we offer /h3 ul liA role where AI is part of the job, not a side project, with access to Claude, LibreChat and internal agents from day one /li liProtected time for improvement work, with a clear path from 80/20 to 50/50 /li liA Swiss IT company with a wide range of technologies and international teams /li /ul h3Your Profile /h3 ul lib3‑6 /b byears /b of experience in IT operations, workplace or service desk engineering with real L2 depth /li liHands‑on knowledge of Microsoft 365, Entra ID/AD, Intune and Windows endpoints. macOS is a plus. /li liCapacity to learn rapidly and integrate new technologies. /li libFluent AI user /b: you already use Claude, ChatGPT or similar daily to work faster. Bring examples of things you built or automated with it /li liA blow‑code / prompting mindset /b: Power Automate, building AI assistants or agents, structured prompts, knowledge bases. Basic scripting (PowerShell) is welcome but not required /li liITIL‑minded: incident, request, problem and knowledge management /li liWrites clear documentation and procedures /li libProactive communicator /b: enjoys sharing knowledge, presenting to small groups and promoting new tools and practices to technical and non‑technical audiences /li liFrench and English fluent (written and spoken) /li liCustomer‑oriented, calm under pressure, and able to explain tech to non‑tech colleagues /li liCFC, HES/ES degree, or equivalent experience. bApprenticeship backgrounds are welcome. /b Your experience and track record is important to us /li /ul h3Nice‑to‑have /h3 ul liITIL 4 Foundation, Microsoft certifications (MD‑102, MS‑900, etc.) /li liExperience with MCP, RAG or knowledge‑base platforms (Confluence) and ticketing tools (GLPI, Jira Service Management) /li liBasic networking (VLAN, Wi‑Fi 802.1x, VPN) and security awareness /li /ul pFor this role we are searching for someone who will work in bPully /b (on site), with occasional travel to other ELCA offices. /p #J-18808-Ljbffr