Applications Specialist DACH MOSAIQ and Monaco (m/w/d)

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs – Elekta .

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available – please contact us for more details!

We don’t just build technology. We build hope.

Elekta is a global company headquartered in Stockholm, Sweden, with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4,700 employees, we develop outcome-driven and cost-efficient solutions that provide lasting clinical difference. Our solutions are developed through sustainable environmental, social, and governance practices.

Elekta empowers talented individuals to improve, prolong and even contribute to saving patient lives. While we work to provide intelligent and resource-efficient solutions that offer confidence to healthcare providers and patients, among our most satisfying accomplishments is the ongoing personal development of our staff. It can be a rewarding and empowering experience working at the forefront of pioneering medical technology. Many new recruits progress quickly to play pivotal roles in maintaining the pace of innovation that propels Elekta’s success. That’s why we attract some of the world’s finest talent.

What You’ll Do At Elekta

The Application Specialist will conduct first-class applications training on Elekta radiotherapy solutions for both internal and external customers, on the customer site and/or in-house. You will provide excellent clinical support via phone/email or on-site visits, maximizing customer adoption to drive customer satisfaction and Net Promoter Score.

The job holder will need to be fluent in German and English. The local office is in Hamburg; however, applications from candidates based elsewhere in Germany are invited, as this will be more of a “home-based” role. You must have the ability and patience to travel both domestically and internationally, this will be 50-60% of the time.

Responsibilities include:

• Provide excellent applications training to customers, colleagues, and distributor specialists.
• Actively contribute to service delivery to ensure that customer expectations are exceeded.
• Actively manage customer evaluations and assessments to monitor trends in student performance and satisfaction.
• Act as a conduit between customers and product development; proactively articulating regional requirements within PCP.
• Provide professional applications assistance and support to marketing/sales, R&D, and international colleagues.
• Support marketing/sales activities at exhibitions, conferences, and seminars, when required.
• Maintain long-term positive relationships with customers, acting upon customer feedback to drive NPS and customer satisfaction.

What You Bring

• Professionally (degree) qualified Clinical Physicist.
• Clinical experience with radiotherapy clinical workflow is advantageous.
• Bilingual in German and English with excellent written and oral skills (including presentation).
• Any additional languages would be a benefit.
• Strong verbal and written communication skills.
• Experience with Microsoft Office, Citrix, and CLM systems, where applicable.
• Excellent presentation skills (ability to communicate effectively to a group).
• Ability to effectively interact with customers (via phone and face-to-face).
• Experience in healthcare/computer science/adult education to include one year of hardware/software training experience on healthcare/medical applications or other software applications.

Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact
For questions, please contact the responsible Global TA Partner, Joanna Kozyra at . We do not accept applications through e-mail.

We are an equal opportunity employer
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

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