Technical Support Specialist (m/f/d) - limited for 12 months

Technical Support Specialist (m/f/d) – Limited for 12 Months

Location: Hamburg

Job ID: 2025-09672

About the Role

We are seeking a dedicated Technical Support Specialist to provide comprehensive technical assistance to our authorized service centers and contact centers. Your responsibilities will include conducting training sessions, creating technical manuals and video tutorials, monitoring product return requests, warranty claims, and customer complaints, and providing second-level technical support to ensure high-quality service standards.

What We Offer

• Strategic role with opportunities to contribute to company success
• International work environment
• Training and development programs
• Attractive salary and benefits, including social, fitness, and health perks
• 30 days of vacation and flexible working hours
• Mobile working options and transportation allowances

Key Responsibilities

1. Develop and deliver technical support and training for service partners
2. Monitor and analyze product issues and customer feedback
3. Provide expert technical support to internal and external stakeholders
4. Audit service centers for quality compliance
5. Organize on-site visits and gather technical feedback

Candidate Requirements

• Secondary education in a technical or electronics-related field
• Proficiency in English
• Experience in servicing and repairing consumer electronics
• Strong IT skills and proficiency in Microsoft Office
• Self-motivated, proactive, with excellent communication and problem-solving skills

About Panasonic

Panasonic is a global leader in electronic products, committed to innovation, quality, and social responsibility. We value a positive corporate culture and are dedicated to creating an inclusive workplace.

Equal Opportunity Employment

We promote diversity and equal opportunity, ensuring a respectful and inclusive environment for all employees.

Contact

For more information, contact Alicia Ahrens-Ochs at Panasonic Marketing Europe GmbH, Hamburg.

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