Vice President, Solution Services

This is a fully remote position available in the United States, the United Kingdom, Germany, and the Netherlands. Annual on-target earning including base and bonus is approximately 200K USD.Interested in a career that bridges the gap between Supply Chain and Technology?Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking experienced Vice President, Solution Services to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.Our ValuesCuriosity – we delight in the discovery of new challenges and feel compelled to solve themIntegrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partnersAccountability – We show up and deliver measurable, meaningful business value. Consistently.Passion – We have a shared enthusiasm for transforming our clients’ supply chainWhat’s In It For You?Flexible work locationsUnlimited Paid Time Off PolicyInclusive parental leave policy that supports all parents and careersHealth & Voluntary/Pet Insurance OptionsRetirement savings and bonus programsQuarterly employee engagement eventsWellness & Mental Health InitiativesGenerous Employee Referral ProgramFun work environmentRole ImpactReporting to the SVP, Professional Services, the Vice President, Solution Services will serve as the executive owner of solution design, business analysis, and future advisory service capabilities across all Elemica solutions, ultimately responsible for project leadership, management, quality, monitoring the commercial success of the projects and timely delivery within his/her team.This VP leads the Solution Services Organization including Business Analysts and future advisory consultants—and while this role does not lead the PMO, it works in close partnership with PMO and Technical Services leadership to ensure projects are sold correctly, delivered profitably, and drive measurable customer value.This position plays a critical role within the Solution & Advisory Services function and across Presales through the delivery lifecycle, providing confidence to customers and Sales that Elemica can deliver what is sold, while ensuring strong process rigor, utilization discipline, and revenue performance.What You’ll DoDelivery Partnership (Matrix Leadership)Partner closely with PMO leadership to ensure:Clean handoffs from solution design into executionClear scope, assumptions, and success criteriaEarly identification and mitigation of delivery riskPartner with Technical Services leadership to align solution design with technical feasibility, capacity, and delivery efficiencyServe as an executive escalation point for solution scope, design clarity, and value realizationCommercial & KPI AccountabilityOwn utilization, revenue, and margin performance for the Solution Services teamsEstablish and enforce KPI frameworks including:Billable utilizationRevenue contribution and attach ratesEstimation accuracyAdvisory services growthEnsure disciplined intake, prioritization, and capacity planning in collaboration with PMO and Services OperationsSales Enablement & Estimation SupportAct as a trusted executive partner to Sales, supporting:Complex deal estimations and scopingCustomer-facing sales calls and solution discussionsConfidence-building conversations around delivery approach and outcomesEnsure all estimates and proposed solutions are:Realistic and defensibleAligned to delivery capabilities and marginsClearly articulated in terms of customer value and outcomesImprove win rates and reduce delivery risk through strong upfront solution rigorProcess Rigor & Operational ExcellenceDefine and maintain solution design standards, estimation frameworks, and governance checkpointsDrive continuous improvement in:Requirements/Blue Printing quality and documentationScope clarityChange control inputsEstimation accuracy vs. actualsPartner with Services Operations to ensure data-driven decision-making and predictable performanceContinued enablement planning for the team in coordination with the Product and Technology teamTalent Development & Organizational HealthBuild, mentor, and retain a high-performing team of Solution Specialists and advisory leadersEstablish clear career paths from Business Analyst ? Solution Principal ? Advisory ConsultantPromote a culture of accountability, collaboration, and customer-centric problem solvingEnsure global consistency while respecting regional delivery needsCross-Functional LeadershipServe as the voice of solution integrity across Sales, Product, PMO, and Technical ServicesPartner with Product Management to provide feedback based on customer needs, delivery experience, and advisory insightsRepresent Solution Services in executive leadership forumsWhat You'll NeedBasic/Required QualificationsBachelor’s Degree in Business, Information Systems, Supply Chain, or equivalent experience10–15+ years of progressive experience in professional services, consulting, or solution architecture leadershipProven success leading solution design, business analysis, or advisory teams in a SaaS or enterprise software environmentStrong track record of supporting sales estimations and customer-facing solution discussionsDemonstrated ability to operate effectively in matrix organizationsDeep understanding of utilization, revenue, margin, and estimation disciplineAbility to handle stressful situations with perseverance and professionalismPreferred QualificationsExperience in supply chain, logistics, ERP, or B2B integration platformsFamiliarity with EAI, SAP ecosystems, and B2B messaging standards i.e. EDIFACT, VDA, X12, IDOCs, XML, xCBL, etc. and mapping tools is a plusExperience in managing international professional services teams as well as other project stakeholdersExposure to security and networking issues and technologies inherent in the use of the Internet in B2B solutionsBackground in building advisory or consulting services as scalable offeringsLeadership ProfileExecutive presence with strong customer credibilityCommercially minded with delivery realismProcess-driven but pragmaticCollaborative leader who influences without direct authorityConfident, clear, and decisive in front of customers and sales teamsWho We AreElemica is a leading provider of Digital Supply Chain Management solutions and the premier multi-enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS-based, network-powered digitization and visibility solutions automate critical information flows, enable multi-channel data strategies, and improve end-to-end supply chain performance. Elemica solutions connect many of the world’s largest manufacturers to their direct material suppliers, logistics service providers and end customers, helping them realize the promise of, and return on, their investments in supply chain digitization. Today, global leaders—including Arkema, BASF, Continental, Dow, Goodyear, Michelin, and Shell—use Elemica, driving over $1 trillion in commerce annually.It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a ‘security first’ approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties. #J-18808-Ljbffr